Sizwe Thamsanqa Matsinhle
Retail Assistant Manager
50 Bramcote Rd, Umkumbaan, Durban
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Cashier
Ackerman
Durban
10.2013 - 02.2015
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Assistant
Old Khaki
Amanzimtoti
08.2016 - 11.2018
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Executed visual merchandising strategies to attract customers and drive sales.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Increased sales by building strong customer relationships and providing excellent service.
Assistant Manager
Cape Union Mart
Amanzimtoti
11.2018 - Current
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Matric -
Gudu Senior Secondary School
Vryheid, KZNSkills
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Recruiting and interviewing
Mentored team members to enhance professional development and accountability in workplace
Generated repeat business through exceptional customer service
Timeline
Assistant Manager
Cape Union Mart
11.2018 - Current
Sales Assistant
Old Khaki
08.2016 - 11.2018
Cashier
Ackerman
10.2013 - 02.2015
Matric -
Gudu Senior Secondary School