Sizwe Kenneth Hlatshwayo
Technician
Kwa Thema, Springs
Summary
Dynamic technician with extensive experience at TELKOM SA, excelling in troubleshooting and system diagnostics. Proven ability to enhance customer satisfaction through effective communication and timely support. Skilled in equipment maintenance and training team members, consistently driving performance improvements and ensuring compliance with safety protocols.
Overview
18
18
years of professional experience
Work History
Technician
Multiplek Networks
11.2021 - Current
- Assisted in troubleshooting network issues, ensuring minimal downtime and improved service reliability.
- Conducted routine maintenance on equipment, enhancing operational efficiency and extending lifespan of systems.
- Collaborated with team members to implement safety protocols, fostering a secure work environment.
- Monitored system performance metrics, identifying areas for improvement and optimizing processes.
- Trained new technicians on standard operating procedures, promoting consistency in service delivery.
Technician
Call Master
05.2021 - 05.2021
- Operated and maintained network equipment to ensure optimal performance and reliability.
- Assisted in troubleshooting technical issues with hardware and software systems.
- Collaborated with team members to implement network upgrades and enhancements.
- Conducted regular maintenance checks on systems, identifying areas for improvement.
- Documented technical processes and procedures for team reference and training purposes.
- Trained junior technicians on best practices in equipment handling and safety protocols.
- Ensured compliance with industry standards during installation and configuration tasks.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Service Technician
Plumbago Technologies 71 PTY LTD
11.2019 - 04.2021
- Diagnosed and repaired plumbing systems to ensure optimal functionality.
- Conducted routine maintenance checks on equipment and machinery.
- Assisted customers by providing technical support and troubleshooting services.
- Collaborated with team members to streamline service delivery processes.
- Maintained accurate records of service calls and repairs performed.
- Trained new technicians on best practices for equipment handling and maintenance.
- Implemented safety protocols to minimize risks during service operations.
- Improved customer satisfaction through effective communication and timely service responses.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Technician
Ontime Telecommunications
07.2015 - 07.2018
- Developed documentation for technical processes to streamline team knowledge transfer.
- Led projects to upgrade network infrastructure, enhancing system capacity and performance.
- Analyzed data trends to inform decision-making and drive strategic improvements across operations.
- Demonstrated adaptability in mastering new challenges and technologies quickly.
Technician
TELKOM SA
06.2008 - 07.2015
- Monitored network performance metrics and reported anomalies to senior staff promptly.
- Executed root cause analyses on recurring technical issues to minimize future disruptions.
- Increased customer satisfaction through timely support for diverse technical issues.
- Conducted thorough testing and analysis to optimize system performance.
- Implemented efficient workflows and enhanced technician training programs.
- Facilitated software upgrades to reduce operational disruptions.
- Participated in continuous learning initiatives to stay updated with industry trends.
- Reduced response times by prioritizing troubleshooting protocols.
Education
Electrical Trade Test Certificate - Electrical Engineering
INdlela Training Centre
Olifasnfontein 01-2019
High School Diploma -
Ekurhuleni East College
Kwa Thema 12-2015
Senior Certificate - Engineering
Laban Mothlabi Comprehesive School
Kwa Thema 12-1999
Skills
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Power Tools and Equipment
Written/Verbal communication
Troubleshooting
Installation and repair
Maintenance and repairs
Quality control
Preventive Maintenance
Documentation and reporting
Equipment maintenance
Work Planning and Prioritization
Customer interaction
Repair services
Workload management
Routine Inspections
Equipment Repair
Deadline oriented
Team Training
Relationship building
Safety Equipment
Product Inspections
Electrical repair
Extensive organizational skills
Performance improvement
Issue resolution
Tech-Savvy
Assembly and production
Document preparation
Information tracking
Customer rapport
Instrument Calibration
Staff education and training
Schematic reading
System diagnostics
System installation
Complex Repairs
Equipment calibration
System Tests
Production Assistance
Problem-solving
Job site cleanup
Loading and unloading
Critical thinking
Verbal and written communication
Software installation
Equipment operation
Health and safety regulations
System upgrades
User support
Computer troubleshooting
Timeline
Technician
Multiplek Networks
11.2021 - Current
Technician
Call Master
05.2021 - 05.2021
Service Technician
Plumbago Technologies 71 PTY LTD
11.2019 - 04.2021
Technician
Ontime Telecommunications
07.2015 - 07.2018
Technician
TELKOM SA
06.2008 - 07.2015
Electrical Trade Test Certificate - Electrical Engineering
INdlela Training Centre
High School Diploma -
Ekurhuleni East College
Senior Certificate - Engineering
Laban Mothlabi Comprehesive School