Sizwe Mthanti
CHIEF OPERATION OFFICER AND COUNTRY MANAGER
Randburg,Johannesburg
Summary
Highly successful sales professional with a dynamic and results-driven background in sales, account management, and new business development. Committed to surpassing demanding targets and achieving business objectives while consistently delivering exceptional service to clients. Possesses excellent interpersonal, communication, and negotiation skills, enabling the ability to influence decisions and cultivate positive relationships both internally and externally. Thrives in high-pressure environments and enjoys being part of, managing, and motivating successful teams. A versatile Managing Director with proven abilities across all levels of organizational management. Skilled in developing partnerships, overseeing personnel, and creating tactical plans to meet strategic goals. A forward-thinking team leader who efficiently operates departments to achieve objectives. Known for successfully matching employees with roles that maximize performance. Proactive and hardworking individual dedicated to continuous operational improvement.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Chief Operating Officer and Country Manager
PRIMEX CAPITAL
Sandton, Johanneburg
04.2024 - Current
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
- Developed strategic partnerships to expand product offerings and enter new markets.
- Built a high-performing sales team through targeted recruitment, training, and performance management initiatives.
- Implemented process improvements, streamlining workflows and increasing team productivity.
Regional Director of Operations - South
Diphiri Holdings
Sandton, Johanneburg
2 2023 - 03.2024
- Plan and direct organization's operational policies, objectives, and initiatives for divisional or regional business segments
- Develop strategies and develop tactics to attain short-term and long term financial and mission-critical financial goals
- Execute organizational strategies
- Implement operational processes to meet the needs of a business, produce sustainable growth and minimize risk
- Ensure compliance with standards and Regulations
- Monitors financial and operational metrics to measure achievement of organizational objectives
- Manage a departmental function within a broader corporate function
- Develop major goals to support broad function objectives
- Approve policies and procedures developed with various sub-functions and department
- Working with department teams to select, evaluate, and approve opportunities for growth in the market
- Diagnosing problems with the running of the business and formulating effective solutions
- Reporting on the weekly, monthly, and quarterly performance of the company
Head of Business Development - South Africa
Multibank Group
Sandton, Johanneburg
01.2021 - 01.2023
- Assisting with the onboarding of regional Affiliates / IB's/ Money Managers and other company partners
- Acquisition of new partners
- Assisting with the development of the Partner program in your specified region
- Negotiating the terms of each partnership based upon the existing rebate structures
- Assisting in the monitoring of affiliates and IBs daily to optimize affiliate activities and partner performance
- Educating the partners on the company's platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively working on retaining existing business and reactivate partners
- Maintaining direct contact with affiliates and IBs via telephone, live chat, and email, ensuring excellent service standards and loyalty
- Enforcing prudent approach and due diligence to the regulatory framework as per the company policies, ethos, and ethics
- Working with the team to ensure KPI's are met
- Ensuring business targets to be met quarterly
- Supporting and assisting all departments as required
- Traveling to affiliate conferences and events where required
Head of Business Development
IRON FX GLOBAL
Sandton, Johanneburg
01.2018 - 01.2021
- Assisting with the onboarding of regional Affiliates / IB's/ Money Managers and other company partners
- Acquisition of new partners
- Assisting with the development of the Partner program in your specified region
- Negotiating the terms of each partnership based upon the existing rebate structures
- Assisting in the monitoring of affiliates and IBs daily to optimize affiliate activities and partner performance
- Educating the partners on the company's platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively working on retaining existing business and reactivate partners
- Maintaining direct contact with affiliates and IBs via telephone, live chat, and email, ensuring excellent service standards and loyalty
- Enforcing prudent approach and due diligence to the regulatory framework as per the company policies, ethos, and ethics
- Working with the team to ensure KPI's are met
- Ensuring business targets to be met quarterly
- Supporting and assisting all departments as required
- Traveling to affiliate conferences and events where required
Team Leader
IRON FX GLOBAL
Sandton, Johanneburg
01.2015 - 01.2018
- Serving as the lead point of contact for all client account management matters
- Building and maintaining strong, long-lasting client relationships
- Communicating with clients to understand their needs and explain product value
- Negotiating contracts and closing agreements to maximize profits
- Assisting clients through email, phone, online presentations, and in-person meetings
- Collaborating with internal departments to facilitate client need fulfillment
- Collecting and analyzing data to learn more about consumer behavior
- Maintaining updated knowledge of company products and services
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Assisting with challenging client requests or issue escalations as needed
- Liaising between the customer and internal teams
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Account Manager- Market Data Analyst
IRESS
Bryaston, Johannesburg
01.2013 - 01.2015
- Applying problem-solving skills to identify innovative workflow improvements
- Selling either market data, reference data, indices, pricing or valuation services or technology, or data management solutions
- Applying strong understanding for front and back-office workflows, financial institutions, and related data requirements to engage with clients, and seek out opportunities for new upsells etc
- Collaborating with other data teams, Engineering, Product Management, News, and Iress Intelligence to understand client and market needs and create tangible business impact
- Researching data to improve processes, enhance workflow, reduce costs, drive value to the terminal by suggesting/creating product enhancements
- Training new client users on Iress software's
- Attending to billing and Variance reports
- Attending month to month meeting with clients to solve problems
Cooperate Account Specialist
LIBERTY
Braamfontein, Johanneburg
01.2010 - 01.2012
- Managing of allocated accounts, including briefing of client accounts, managing tight deadlines for delivery, and monitoring quality with the ultimate aim of facilitating business performance improvements
- Effectively building, maintaining and managing new and existing partner relationships as well as relationships within the department
- Establishing and managing strong relationships with clients and internal support areas
- Responsible for the smooth running of the account - operationally, creatively and financially - and answers on these points to the client and to the Business Manager
- Facilitating the new account process and ensure that clients deal with correct channels
- Actively involved in identifying new potential clients and opportunities for business growth
- Coordinating the financial management and budget control
- Being responsible for all client communications, conflict resolution, and compliance on client revenue
- Monitoring and analyzing market trends
Education
Bachelor of Commerce - Marketing
North West University
Venderbijlpark, Johanneburg 02.2007 - 05.2010
High School Diploma -
Qedilizwe Seconday School
Venderbijlpark, Johanneburg 01.2002 - 12.2006
Skills
Process improvements
Planning and Coordination
Operational Efficiency
Workforce Planning
Cross-functional coordination
Strategic Planning
Operations Oversight
Executive Leadership
Organizational Development
Policy Development
Compliance Management
Risk Management
Certification
Regulatory Exam
References
Available On Request
Timeline
Chief Operating Officer and Country Manager
PRIMEX CAPITAL
04.2024 - Current
Head of Business Development - South Africa
Multibank Group
01.2021 - 01.2023
Head of Business Development
IRON FX GLOBAL
01.2018 - 01.2021
Team Leader
IRON FX GLOBAL
01.2015 - 01.2018
Account Manager- Market Data Analyst
IRESS
01.2013 - 01.2015
Cooperate Account Specialist
LIBERTY
01.2010 - 01.2012
Bachelor of Commerce - Marketing
North West University
02.2007 - 05.2010
High School Diploma -
Qedilizwe Seconday School
01.2002 - 12.2006
Regulatory Exam
Driving License, Code 8, own vehicle.
Compliance qualifications
Regulatory Exam R1 . R5, RE 3
Regional Director of Operations - South
Diphiri Holdings
2 2023 - 03.2024
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