Trail Running
Sizwe Mpato
Operations Client Success Manager
Mossel Bay
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Business Operations & Client Success Specialist with 10+ years of experience scaling teams, streamlining processes, and driving customer satisfaction. Proven track record in growing revenue (R5M → R25M monthly), leading multi-functional teams, and managing client accounts across Africa. Skilled in remote collaboration, CRM systems, and financial operations. Currently completing AWS Cloud Engineering & Project Management certifications to support growth in remote-first industries.
Overview
10
10
years of professional experience
2
2
Language
Work History
Managing Director – Sales & Marketing
Ngunni Services PTY Ltd
04.2022 - Current
- Scaled diesel trading division with contracts across SA and neighboring countries.
- Negotiated supply chain partnerships, improving margins by 12%.
- Implemented financial forecasting and risk management strategies.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
Senior Customer Manager
Ngunni Services PTY Ltd
07.2022 - 06.2025
- Delivered multi-channel support with 95%+ satisfaction rate.
- Built workflows & knowledge base, cutting repeat inquiries by 30%.
- Coordinated with logistics & warehouse teams to improve delivery accuracy.
- Identified upsell opportunities, boosting revenue by 15% YoY.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Operations Manager
Bowtie Services PTY Ltd
04.2022 - 12.2024
- Managed estate operations across 200+ properties, leading 7 workers.
- Oversaw budgets, reconciliations, and supplier payments.
- Improved cost efficiency by 20% through process redesign.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
Logistics Specialist
Marunic Trading Bakone Mining &B Logistics
08.2015 - 04.2022
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Tracked and managed transfer paperwork such as packing lists.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Education
AWS Cloud Engineering Architect - IT Network Security
04.2001 -
In Progress
Diploma - Project Management
03-2025
Diploma - ISO 9001:2015 – Quality Management System
12.2024
Diploma - Financial Accounting
12.2024
Diploma - Business & Operations Management
12.2024
Higher Certificate - Logistics And Supply Chain Management
04.2001 -
Higher Certificate - Supply Chain Management
04.2001 -
CRM & Marketing Management - undefined
12.2018
Skills
Remote Operations & Project Management
Interests
Timeline
Senior Customer Manager - Ngunni Services PTY Ltd
07.2022 - 06.2025
Managing Director – Sales & Marketing - Ngunni Services PTY Ltd
04.2022 - Current
Operations Manager - Bowtie Services PTY Ltd
04.2022 - 12.2024
Logistics Specialist - Marunic Trading Bakone Mining &B Logistics
08.2015 - 04.2022
Coursera - AWS Cloud Engineering Architect , IT Network Security
04.2001 -
UDEMY - Higher Certificate, Logistics And Supply Chain Management
04.2001 -
UDEMY - Higher Certificate, Supply Chain Management
04.2001 -
Alison - Diploma, Financial Accounting
Alison - Diploma, Business & Operations Management
UNISA - CRM & Marketing Management,
Alison - Diploma, Project Management
Diploma - Diploma, ISO 9001:2015 – Quality Management System
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Technical Tools
- SAP
- Sage
- QuickBooks
- Xero
- Zendesk
- Shopify
- Slack
- Zoom
- Asana
- Google Workspace
- MS Office
Similar Profiles
SAMANTHA KORFFSAMANTHA KORFF
Executive Assistant at KEAMIK SERVICES PTY LTD + MY JAMZ TOURING PTY LTDExecutive Assistant at KEAMIK SERVICES PTY LTD + MY JAMZ TOURING PTY LTD
Mpho Mable LebeteMpho Mable Lebete
Control Room/Switchboard at TLG Commercial Sourcing & Consulting Services (PTY) Ltd / Ndubane TLG Protection service (PTY) LtdControl Room/Switchboard at TLG Commercial Sourcing & Consulting Services (PTY) Ltd / Ndubane TLG Protection service (PTY) Ltd
Jacobus J DaffueJacobus J Daffue
Production Foreman at Trollope Mining Services 2000 (Pty) Ltd at Therisa Minerals (Pty) LtdProduction Foreman at Trollope Mining Services 2000 (Pty) Ltd at Therisa Minerals (Pty) Ltd
Buena VermeulenBuena Vermeulen
Administrator at Yuppie Gift BasketsAdministrator at Yuppie Gift Baskets
Brandon Jonathon LosperBrandon Jonathon Losper
Emergency Response Instructor at Burgain Fire and Safety Kuwait (Client KNPC)Emergency Response Instructor at Burgain Fire and Safety Kuwait (Client KNPC)