Improving myself and career within the ICT field
Sizwe Joseph Hadebe
Support Engineer ICT
Randfontein
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Support Engineer ICT
Sibanye Stillwater
Johannesburg
02.2022 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Managed critical incidents to minimize downtime and business impact.
- Resolved complex customer issues, leading to increase in customer satisfaction scores.
IT Technician
Angor Property Specialists
Johannesburg
04.2016 - 01.2022
- *Set up PCs, projectors, and microphones for use in video conferencing rooms.
- *Maintained office PCs, networks and mobile devices.
- *Established, repaired and optimized networks by installing wiring, cabling and devices.
- *Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- *Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- *Configured systems according to prescribed software and hardware frameworks.
- *Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- *Managed system-wide operating system and software deployments as well as related software upgrade problems.
- *Improved network efficiency by optimizing configurations and implementing necessary updates.
- *Streamlined IT support processes, resulting in increased productivity within the department.
- *Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- *Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- *Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- *Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- *Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- *Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- *Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- *Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- *Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
- *Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
- *Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- *Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- *Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.
IT Support Technician
Jenny Internet
Johannesburg
01.2013 - 04.2016
- *Providing dedicated Desktop and Mobile support services.
- * Train users on new software packages
- *Administer office LAN network.
- * Add and remove users on the domain through Active Directory.
- * Provide daily LAN and Desktop facilities as required by the company.
- * Developing incident management procedures.
- * Response to user queries and problems through a receipt and logging of problems reported
- * Assist users with desktop support through remote software’s.
- *Identifying of service improvement.
- *Email creation and set up.
- * Investigating faults related to network connection.
- * Upgrading of hardware peripherals and software packages.
- *Test and implementing approved security solutions and changes to the LAN network.
- *Participating in the implementation of the IT projects.
- *Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- *Reduced support tickets through proactive maintenance of hardware, software, and systems.
- *Enhanced system performance by identifying and resolving technical issues promptly.
- *Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- *Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- *Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- *Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
IT Field Engineer
Nashua
Newcastle
01.2012 - 01.2014
- * Connecting and setting up of office automation equipment, multi-function printers and other peripheral devices.
- * Repairing and maintenance of faulty printers and computers.
- * Troubleshooting, diagnosing and resolving problems relating to hardware and software.
- * Action and close calls within customer SLA’s.
- *Plan and manage daily activities and follow up CL calls.
- * Minimize recalls for traditional business and desktop support.
- * Ensuring first time fix rate.
- *Complete all administration with specified time frames as per policies.
Education
Diploma - Information Technology ( Networking)
Varsity College Formely Know As College Cammpus
Johannesburg 02.2009 - 02.2012
Skills
Technical support
Incident management
Project coordination
Technical analysis
Customer education
Project management
Multitasking Abilities
Effective communication
Problem-solving abilities
Excellent communication
Technical issues analysis
Customer service
Self motivation
Decision-making
Desktop support
Friendly and patient
Additional Information
References
NAME : WISANI MABASA
COMPANY : SIBANYESTILLWATER
POSITION : SUPERINTENDENT ICT PROJECTS
TELEPHONE : 082 807 6939
NAME : NONTO MNDABA
COMPANY : ANGOR PROPERTY SPECIALISTS
POSITION : PORTFOLIO SPECIALIST ADMINISTRATOR
TELEPHONE : 087 006 0011
Interests
Contribute in my employees succeess through my skills
About me
Success driven experienced IT professional with vast experience in Information Technology industry. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic IT professional who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of IT technical support and training. Motivated to learn, grow and excel in Information and Communications Technology.
Personal Details
PERSONAL DETAILS
Date of birth
24 February 1990
Gender
Male
Languages
Zulu, English,Tswana
Nationality
South African
Marital status
Single
Health Status
Excellent
Drivers License
Driving license category
Code 10/ C1
Address
Unit 54 Beechwood Complex
1 Nightingale Street
Greenhills
Randfontein
2090
Contact Number
0739461330
Timeline
Support Engineer ICT
Sibanye Stillwater
02.2022 - Current
IT Technician
Angor Property Specialists
04.2016 - 01.2022
IT Support Technician
Jenny Internet
01.2013 - 04.2016
IT Field Engineer
Nashua
01.2012 - 01.2014
Diploma - Information Technology ( Networking)
Varsity College Formely Know As College Cammpus
02.2009 - 02.2012
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