Summary
Overview
Work History
Education
Skills
Personal Information
Physical Address
Interests
Timeline
Generic
Siziphiwe Sigila

Siziphiwe Sigila

Commercial Insurance Consultant
Brackenfell

Summary

I am an experienced Insurance Consultant specializing in commercial, agriculture, and hospitality insurance. With a strong background in underwriting and risk management, I bring a comprehensive understanding of complex policies and a proven track record in acquiring new business, maintaining current policies, and ensuring clients are adequately covered. I have extensive experience working directly with clients, within brokerage settings, and with insurers. This diverse exposure has equipped me with the ability to address and resolve complex queries, assist brokers with policy changes, and ensure the effective conversion of quotations into policies while maintaining compliance with company guidelines. As a key contributor to team development, I actively collaborate on process improvements and share my knowledge to ensure high service levels and customer satisfaction. I apply underwriting principles across various sectors, including Santam’s Commercial Products, Agriculture, Guesthouse, Religious, and Tourism sectors, with a focus on risk management and delivering tailored solutions to meet clients' needs. I hold an NQF Level 5 in Short-Term Insurance, RE 5, and Risk Identification Assessment, and I am passionate about continuing my journey in underwriting and risk management.

Overview

9
9
years of professional experience

Work History

Commercial Insurance Consultant (Santam Tied Agents)

Santam
Cape Town
05.2021 - Current
  • Obtain New Business quotations and amendments for Commercial, Agriculture, Tourism and Guesthouse products to Sanlam Tied Agents and all involved stakeholders
  • Asses the risk according to the requirements of the client and apply underwriting guidelines
  • Determine correct underwriting to be applied
  • Assist brokers with queries and policy changes on existing policies
  • Provide telephonic and e-mail support to brokers and other stakeholders
  • Convert quote to policies
  • Applying general risk and underwriting rules applicable to the various Santam commercial Products: Commercial, Guesthouse, Agriculture, Religious and Tourism
  • Maintaining good customer relationships by adhering to the SLAs as agreed
  • Manage client expectations by attend to requests efficiently
  • Assist with Renewal Migration of bulk specialist policies (H&L Guesthouse and Tourism)
  • Ensuring all operating processing are strictly adhered to in a fast pace, high performance Centre
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
  • Actively participate in the development of the team
  • Assist in generating SOPs for the team

Life Insurance Sales Agent

Simply Financial Services
10.2020 - 04.2021
  • Contacting potential or existing customers to inform them about a product or service
  • Closing sales over the phone
  • Exceed targets set
  • Maintaining good customer relationships
  • Facilitate future sales
  • Manage Social Media Accounts and Live Webchat Channel

Underwriter Personal Lines

Risk Benefit Solution Insurance Brokers
09.2019 - 03.2020
  • Take appropriate action to minimize cancellations
  • Ensure new business targets are met
  • Ensure retention targets are met
  • Ensure that all stakeholder (e.g
  • Clients, AE’s, insurers) communication is accurate, timeous, professional and relevant
  • Build and maintain mutually beneficial relationships with internal and external stakeholders
  • General Enquiries such as but not limited to cover, products, processes etc
  • New Business, Renewals, Endorsements and Re-broke
  • Conduct risk assessments
  • Analyse clients’ portfolios
  • Request, obtain and assess quotes from insurers
  • Rate policies
  • Request, obtain and/or provide clients with all required information and/or documents
  • Arrange valuations and reinsurance
  • Raise premiums
  • File all relevant documentation electronically and in hard copy
  • Upsell cover to clients where appropriate
  • Cancellations and confirm cancellation request with the client
  • Raise invoices and Request refunds from line manager electronically

Sales Consultant

Scottfin Insurance Brokers
06.2018 - 12.2019
  • Convert leads to quotes and sales
  • Daily Sales Report
  • Team Leader Second in Command
  • After Sales amendments
  • Constantly Exceed sales targets
  • Assist Team Leader with monthly MANCO pack
  • Maintain Relationships with F&Is

Personal and Commercial Lines Underwriter

Scottfin Insurance Brokers
01.2019 - 09.2019
  • Attend to underwriting leads by completing 2nd Level Underwriting
  • Applying Underwriting Principles when signing up clients
  • Technical application of Product Knowledge and Ts&Cs of each Insurer
  • Attend inbound and outbound customer queries
  • After Sale Amendment of policies
  • Give advice to clients
  • Upselling on policies to meet targets
  • Attend to Cancellations of Policies
  • Retention of clients and meet Targets
  • Requotes on new
  • General Policy Administration
  • Maintain Relationships with Insurer and Dealership
  • Assist with Annual Review of policies
  • General Policy Administration of Personal Lines and Commercial Lines Policies

Customer Care Consultant

Direct Axis
03.2018 - 06.2018
  • Attend to Monthly Policy Renewals for different insurers
  • Update client policies
  • Attended to cancellation inbound and outbound
  • Retained short term insurance policies
  • Offering 48 Hour service calls
  • Amendment of policies
  • Handled all administration duties
  • Rebroke with Telesure, Oakhurst, Momentum and King Price
  • Requoted short term insurance Domestic policies

Sales Consultant

Scottfin Insurance Brokers
03.2017 - 03.2018
  • Payed attention to competitors and their activities within the industry
  • Built long term relationships with new and existing clients
  • Compiled daily sales report
  • Generate leads from Halfway dealership and convert them to leads
  • Achieve quote and sales ratios continuously
  • Assisted with Underwriting regularly

Santam Learnership

Succession Financial Planning
03.2016 - 02.2017
  • Quoted clients online and directly with Insurers
  • Registered new claims
  • Offered Customer Service to all clients
  • Visit client’s household and businesses to establish Insured value (observer)
  • Administration of policies (filing, general admin)
  • Sold Santam, Discovery, Mutual and Federal on both Personal Lines and Commercial
  • Assisted with Long Term Insurance admin

Education

High School Diploma -

Sakhululeka Senior Secondary School
Fort Beaufort
01.2025 - 11.2010

Electrical Engineering - undefined

Cape Peninsula University of Technology
01.2013 - 01.2015

Short Term Insurance NQF Level 4 - undefined

RE 5 - undefined

Santam Risk Identification And Assessment - undefined

Certificate in Entrepreneurship - undefined

National Certificate: Short Term Insurance NQF 5 - undefined

Skills

  • Microsoft Outlook

  • MS Word

  • MS Excel

Personal Information

  • Date of Birth: 09/06/95
  • Gender: Female
  • Nationality: South African

Physical Address

2 Cobalt Road, Blackheath, Western Cape, 7580

Interests

2025 IIWC RISE Programme

Timeline

High School Diploma -

Sakhululeka Senior Secondary School
01.2025 - 11.2010

Commercial Insurance Consultant (Santam Tied Agents)

Santam
05.2021 - Current

Life Insurance Sales Agent

Simply Financial Services
10.2020 - 04.2021

Underwriter Personal Lines

Risk Benefit Solution Insurance Brokers
09.2019 - 03.2020

Personal and Commercial Lines Underwriter

Scottfin Insurance Brokers
01.2019 - 09.2019

Sales Consultant

Scottfin Insurance Brokers
06.2018 - 12.2019

Customer Care Consultant

Direct Axis
03.2018 - 06.2018

Sales Consultant

Scottfin Insurance Brokers
03.2017 - 03.2018

Santam Learnership

Succession Financial Planning
03.2016 - 02.2017

Electrical Engineering - undefined

Cape Peninsula University of Technology
01.2013 - 01.2015

Short Term Insurance NQF Level 4 - undefined

RE 5 - undefined

Santam Risk Identification And Assessment - undefined

Certificate in Entrepreneurship - undefined

National Certificate: Short Term Insurance NQF 5 - undefined

Siziphiwe SigilaCommercial Insurance Consultant