SIZIPHIWE NOROLELA

1. Communicate to customers

· Follow up on emails and calls by customers and closely manage the relationship with existing customers.

· Support external sales by following up to the created leads and report back to External Sales.

· Inform customers of any stock outs as a way of managing customer relations.

2. Documents monitoring

· Reports to action daily

1) Daily Sales backorder report

2) Daily Margin Report

3) Outstanding pick report

3. Expediting Deliveries

· On time loading of sales for the day on the System

· Track backorders, check stock availability and release all picking slips

· Inform the buyer and production of stock levels

4. Sales Target

· Strife towards achieving your monthly sales target and provide analysis of results, positive or negative

5. Health and Safety

· Carry out the health and Safety risk assessments in the department and report it

6. Customer Service / Management

· Develop an on time resolving of customer queries and complaints

7. Out-Bound Sales / Relations Building

· Identify dormant customers & revive

· Build external relationships that could add value to the business

8. Trips / customer Visits

· At least visit two of you existing customers with your external sales representative thereby building a relationship with them.

9. New Leads / Accounts

· Evaluate opportunities and pursue new business outside of existing customer base wherever possible

· Make follow up calls to the potential customers identified

10. Maintenance of existing customer

· Maximise sales basket of all products.

· Quantify the quotes made vs the close deals.

11. Product Sales analysis and planning

· On a monthly basis analyse quarterly product sales performance and introduce the new sales measures to correct and increase product sales by customer.

12. Market Intelligence

· Weekly reporting on competitor activities to enhance own planning

13. Promotional Activities

· Participate in promotional activities and / or sales drive in

14.

· Upgrade sales, customer management &telephone skill to enhance business performance