Open To Work
Hi, I’m
Sizimase Njece
Cape Town
Summary
Customer service professional with more than 6 months of demonstrated excellence in achieving company goals and successfully assisting customers.
Experienced Math and Science Tutor with background in one-on-one tutoring and group instruction. Strong understanding of math and science concepts, ability to simplify complex topics, and adapt to different learning styles. Proven track record in improving student performance through personalized learning strategies. Committed to fostering academic success in students.
Overview
4
years of professional experience
2
years of post-secondary education
Work History
Leap Science and Maths SchoolCape Town
Math & Science Tutor
07.2025 - 12.2025
Job overview
- Responsible for teaching and explaining concepts to students. Assessing students and providing feedback.
- Developed engaging lesson plans for math and science topics.
- Collaborated with teachers to align tutoring with classroom objectives.
- Utilized educational tools to facilitate interactive learning experiences.
- Provided study strategies to improve student confidence and performance.
- Adapted teaching methods based on diverse learning styles and needs.
- Facilitated engaging math and science lessons for diverse student groups.
- Assisted students with homework and exam preparation to build confidence.
- Provided constructive feedback to students, fostering a positive learning environment.
- Implemented innovative strategies to simplify challenging topics for better comprehension.
- Motivated students to take ownership of their own learning by encouraging self-reflection.
WNSCape Town
Consultant/Customer Service Representative
10.2023 - 04.2024
Job overview
- Managed customer inquiries through phone and email communication.
- Resolved issues by following company guidelines and procedures.
- Documented customer interactions in the customer relationship management system.
- Collaborated with team members to improve service delivery processes.
- Educated customers about products and services offered by the company.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
WiproCape Town
Consultant/Customer Service Representative
12.2022 - 10.2023
Job overview
- In charge of answering customer calls, listening to their concerns and solving problems.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
Beautiful GateCape Town
Tutor/ Facilitator
02.2022 - 12.2022
Job overview
- Mathematics and Physical Sciences Facilitator in Grade 8 up to grade 12 learners.
- Developed personalized lesson plans for diverse student needs.
- Facilitated engaging tutoring sessions to enhance understanding and retention.
- Assessed student progress and provided constructive feedback regularly.
- Utilized educational tools to support interactive learning experiences.
- Encouraged students to ask questions about topics they did not understand.
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in developing effective study habits and strategies for success in school.
Education
Vuyiseka Senior Secondary schoolCape Town
Grade 12
01.2019 - 01.2021
Skills
- Microsoft Office
- Networking
- Data Capture
- Filing
- Self-development
- Communication Skills
- Leadership skills
- Reading
- Research
- Meet deadlines
- Hard working
- Travelling
- Computer Hardware
- Computer Software
- Technical Support
- Basic typing skills
- Customer relationship management
Industry Exposure
- RASA Conference (Reading Association of South Africa)
- Innovation challenge which was formed to tackle the high dropouts in schools pioneered by premier Helen Zille and various dignitaries of Cape Town.
Personal Values
- Ethics
- Integrity
- Time Punctuality
Languages
- English
- IsiXhosa
- English
References
- Mr Hoyi, Maths Teacher, 067 850 8991
- Mandy Kula, High School Programme Coordinator from Beautiful Gate, 082 498 3931, mandyk@beautifulgate.org
- Patience Moloi, Senior Manager from Wipro Call Centre, 073 000 9816, patience.moloi@wipro.com
- Leon Hartnick, Manager from WNS, 081 472 9065, Leon.hartnick@britishgas.co.uk
- Miss Nomveliso Qaqa, Principal at Leap Science and Maths School, 073 596 7155, nqaqa@leapschool.org.za
It Knowledge And Skills
Basics of Computer: Microsoft Office and Networking
Personal Information
- ID Number: 0207226006089
- Date of Birth: 07/22/00
- Marital Status: Single
Languages
Xhosa
Proficient
C2
English
Advanced
C1
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
R142000/yr - R200000/yrTimeline
Math & Science Tutor
Leap Science and Maths School
07.2025 - 12.2025
Consultant/Customer Service Representative
WNS
10.2023 - 04.2024
Consultant/Customer Service Representative
Wipro
12.2022 - 10.2023
Tutor/ Facilitator
Beautiful Gate
02.2022 - 12.2022
Vuyiseka Senior Secondary school
Grade 12
01.2019 - 01.2021