Sizeka Andrea Mpikwa
Cape Town
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Paralegal
Lipco Law For All
Cape Town
03.2022 - Current
- Organized legal documents in company filing systems and databases.
- Drafted motions, briefs and other legal documents.
- Processed closing documents and transactional documents for legal review.
- Provided administrative support such as answering phones or scheduling appointments.
- Entered client data into Lawyerly to manage records and customer relationships
- Advised clients on procedural matters related to their cases.
- Drafted correspondence to clients and other attorneys.
Call Center Representative
Capita
Cape Town
09.2021 - 02.2023
- Updated customer accounts, addresses and contact information within call management databases.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Sales Agent
Telkom
Cape Town
02.2021 - 05.2021
- Compute sales prices , total purchases , receive and process cash or credit payment .
- Recommend , select and help locate or obtain merchandise based on customer needs and desires
- Describe merchandise and explain use , operation and care of merchandise based on customers
- Consult with customers to determine their wants and needs
- Leveraged CRM system to manage sales activities and track sales performance.
Receptionist Intern
Yes RLabs
Cape Town
11.2019 - 05.2020
- Assisted with administrative tasks such as filing documents, data entry, and scanning paperwork.
- Ordered office supplies when needed.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls and transferred them to the appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
Waitress
Pullman Hotel
Cape Town
08.2018 - 09.2019
- Took orders from patrons accurately and efficiently.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated daily specials to customers.
- Served food and beverages to patrons and confirmed complete orders.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers and provided menus.
Education
National Diploma - Management
Cape Peninsula University of Technology
Cape Town 04-2023
Higher Certificate - Paralegal Studies
Institute Of Legal Practice
Cape Town 03-2023
Advanced Diploma - Project Management
Cape Peninsula University Of Technology
Cape Town Skills
- Civil Law
- Litigation Support
- Records Management
- Legal Research Skills
- Ms Office proficient
- Excellent written and verbal communication skills
- Problem solving skills
References
References available upon request.
Timeline
Paralegal
Lipco Law For All
03.2022 - Current
Call Center Representative
Capita
09.2021 - 02.2023
Sales Agent
Telkom
02.2021 - 05.2021
Receptionist Intern
Yes RLabs
11.2019 - 05.2020
Waitress
Pullman Hotel
08.2018 - 09.2019
National Diploma - Management
Cape Peninsula University of Technology
Higher Certificate - Paralegal Studies
Institute Of Legal Practice
Advanced Diploma - Project Management
Cape Peninsula University Of Technology
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