SIYETHEMBA SEZANDILE DUMA
Pietermaritzburg
Summary
to attain a role focused on maximising professional communication and administrative skills, fostering a successful track record within relevant fields.
Overview
9
9
years of professional experience
Work History
Communications Internship Recruit
KwaZulu-Natal Department of Public Works and Infrastructure
05.2024 - Current
- Executed external marketing and implemented communication strategies, including newsletters, press releases, email marketing, website content, social media content, brochures, and pamphlets to enhance organisational visibility.
- Generated content and wrote reports to support departmental communication objectives.
- Direct Liaison with Various Media Houses during Government Events
- Assist in the Provision of Departmental Media Liaison Services
- Dealing with Media prior, during and post Community-Outreach Programmes championed by the Executive Authority and other Members of the Executive Committee
- Maintained communication content management plan and calendars, overseeing crisis communication campaigns.
- Photographic Services, Picture Editing, Social Media Updates, Writing Newsworthy Articles for Internal Newsletter, Newsflash
- Layout and Design of Promotional Materials e.g. Posters, Flyers, Programmes etc.
- Marketing Concept of Department ensuring Visibility during cluster.
- Update and manage Department's Website
- Perform administrative duties and communication-related support for the component.
- Performed various administrative tasks to support department operations.
- Handling Classified Official Correspondence including Submissions, Leave, Requisition Documents, Taking Minutes during Meetings and Related Strategic Engagements.
- Processing of Leave Forms for the Communications Section
- Executed photocopying and typing tasks for document preparation.
Services Advisor Trainee
NMI FORD MOTORS
Pietermaritzburg
04.2023 - 03.2024
- Liaised with customers to communicate progress on vehicle repairs and services
- Addressed customer inquiries and complaints to enhance satisfaction
- Assisted customers with warranty claims and service history inquiries
- Releasing vehicles to customers
- Assisting customers Making payments
- Liaised with technicians to provide timely updates on vehicle repairs and services
- Checking in vehicles for daily service and repairs using BSI and Kerridge system
- Assisting with Service/Repair authorisation processes
- Creating service/repair job cards
- Executed receptionist duties, ensuring smooth office communication
- Sending correspondence in the workshop
- Conducted scanning of documents to maintain digital files
- Requesting authorisation on vehicles from customers
- Pietermaritzburg Branch
Administration Clerk
Usizo Finance
10.2017 - 01.2019
- Performed general office administrative duties, including filing, data input, and scanning to maintain organised records.
- Manage the Office and diary of the section Head.
- Coordinated and organised appointments, optimising time management for team members.
- Operating Switchboard, Receiving and Transferring Calls
- Receiving and replying to emails
- Making Quotation and Receiving Invoices
- Collected and recorded data to enhance support for office operations.
- Typing Documents
- Taking Minutes during staff meetings
Education
Diploma in Management Sciences - Marketing
Durban University of Technology
Durban, KZN01-2022
Grade 12 - English Home Language, IsiZulu First Additional Language, Mathematics Literacy, Life Orientation, History, Life Science, Drama
Alexandra High School
PietermaritzburgSkills
- Public relations
- Media relations
- Content creation
- Digital content management
- Social media management
- Brand management
- Administrative support
- Communication skills
- Willingness to learn
- Customer communication
- Customer service
Custom Section
59 Lagenhoven Road, Pietermaritzburg, Napierville, 3201
Languages
IsiZulu
References
- Mrs Sanelisiwe Mbhense, Communications Officer, KZN Department of Public Works and Infrastructure, Internship Programme Mentor, 0332603733, 0823149400, Sane.khumalo@kznworks.gov.za
- Mr Bonginkosi Nhaca, Deputy Director: Communications, KZN Department of Public Works and Infrastructure, 0332604010, 0658032431, Bonginkosi.Nhaca@kznworks.gov.za
- Mr Andrew Mumford, Former Services Department Manager, NMI FORD MOTORS - Pietermaritzburg Branch, 0333924444
Personal Information
ID Number: 9511230506088
Timeline
Communications Internship Recruit
KwaZulu-Natal Department of Public Works and Infrastructure
05.2024 - Current
Services Advisor Trainee
NMI FORD MOTORS
04.2023 - 03.2024
Administration Clerk
Usizo Finance
10.2017 - 01.2019
Diploma in Management Sciences - Marketing
Durban University of Technology
Grade 12 - English Home Language, IsiZulu First Additional Language, Mathematics Literacy, Life Orientation, History, Life Science, Drama
Alexandra High School