Siyethemba Ndlovu

• Successfully generate new business through telephone sales, achieving profit growth goals(Over 45 leads per month ) .
• Participate in regular product training to improve customer consultation.
• Use exceptional communication and problem-solving skills to appease dissatisfied customers.
• Manage high call volumes accurately and efficiently for optimal productivity.
• Have accurate knowledge of current services and provide helpful advice to customers.
• Achieve daily performance goals and support departments in achieving sales goals.
• Improved call metrics standards to exceed performance KPI goals.
• Respond to customer inquiries with excellent customer service skills.
• Engaged clients with sales opportunities to secure valuable transactions.

Duties and Responsibilities:
• To resolve personal banking customer service requests: Transactional, (General Banking, Card),Secured(Home Loan & Vehicle Asset Finance) Ucount, Risk (Lost Cards, Fraud, Limit and Authorization's), Segment (Service only) matters across various mediums (phone, and e-mail) accurately and within agreed service times.
• Displays appropriate levels of care, concern and empathy whilst resolving the customer’s query.
• Log service requests (queries and complaints) accurately for resolution.
• Accurately capture, update or amends customer information and history notes.
• Identify cross-sell and up-sell opportunities and pass on leads as required.
• Participate in tactical sales/marketing activities as required.

• Handling customer's queries
• Logging customer's complaints
• Registering customer for self-service banking channels
• Assisting customers with debt orders
• Navigating of self-service banking channels
• Assisting with personal loans settlements and accounts
• Handling of customers personal accounts and amending when necessary
• Assisting with credit cards accounts and lost or stolen cards