Siyavuya Siyata

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Improved employee productivity with effective time management strategies for daily tasks.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
• Collected, arranged, and input information into database system.
• Maintained personnel records and updated internal databases with 100% accuracy, supporting seamless document management for a team of over 50 employees.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations, ensuring 100% compliance with data protection standards.

I am responsible for reconciling a wide range of financial accounts, including corporate accounts, small business accounts, credit cards, and loans. My work involves ensuring accuracy and timely updates across various financial platforms, including:

• Vehicle Asset Finance : Managing accounts related to vehicle financing, primarily through Standard Bank, WesBank, and Ford Credit (with ABSA).
• Home Loan Accounts : Overseeing reconciliations and payment schedules for home loan clients.
• Bank Account Reconciliation: Handling account reconciliations with Standard Bank and FNB, ensuring alignment between corporate, small business, and personal loans.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Maintained a consistently high success rate of collecting on overdue accounts.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Identified and contacted customers with overdue accounts to address payment status.
• Collaborated with other departments to verify customer compliance with payment plans.
• Negotiation Success: Consistently exceeded nightly call targets, achieving a 90% success rate in negotiating payment arrangements with delinquent.
• Worked in a call center environment, handling manual and automatically dialed outbound calls.

• Dialer system used, Avaya.
• System, Tallyman.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into the system.
• Reviewed customer accounts for compliance with repayment obligations.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Optimized Receivables: Within six months, I reduced outstanding receivables by 25% through a new credit control policy and effective financial.
• Aged Debt Reduction: By implementing efficient collection strategies, I achieved a 90% reduction in aged debt. This contributed to improved working.

• Dialer system used, CIS.
• System, Tallyman.
• Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
• Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
• Demonstrated adaptability by working effectively under pressure, while managing a large portfolio of delinquent accounts.
• Enhanced debt recovery rates through the use of advanced collection software, streamlining procedures, and improving overall efficiency.
• Enhanced client relations, resolving disputes, and clarifying billing issues to ensure timely payments.
• Processed over 150 customer inquiries per day, utilizing call logging systems to accurately document interactions and resolutions, thereby reducing repeat call volume by 25% within six months.
• Implemented code dialing to reduce average call handling time by 20%, improving overall efficiency and customer satisfaction using advanced telecommunication software over a span of 6 months.