Summary
Overview
Work History
Education
Skills
Timeline

Siyavuya Mngqundaniso

079 489 4394
Kempton Park,GP

Summary

Dynamic Operations Manager with a proven track record at Adventure Zone, excelling in performance monitoring and customer service. Expert in developing strategies that enhance client satisfaction and operational efficiency. Skilled in problem-solving and fostering strong relationships, ensuring team compliance and successful onboarding of new hires.

Overview

9
9
years of professional experience

Work History

Operations Manager/Office Administrator

Adventure Zone
11.2021 - 04.2025
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

Financial Advisor

Ubunye/Sanlam
02.2021 - 09.2021
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Tour Guide

Adventure Zone
03.2016 - 05.2019
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

Education

ADT Operations

Wheelset Academy , Pretoria, South Africa
04.2001 -

High School Diploma -

Cullinan Combined School, Pretoria, South Africa
04.2001 -

Skills

Operations management

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Timeline

Operations Manager/Office Administrator - Adventure Zone
11.2021 - 04.2025
Financial Advisor - Ubunye/Sanlam
02.2021 - 09.2021
Tour Guide - Adventure Zone
03.2016 - 05.2019
Wheelset Academy - , ADT Operations
04.2001 -
Cullinan Combined School - High School Diploma,
04.2001 -

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Siyavuya Mngqundaniso079 489 4394