Siyathokoza Hlengiwe Ngwenya
Johannesburg
Summary
Results-driven business development and marketing professional with extensive experience in IT, finance, SaaS, and B2B sales. Proven track record in leading new business initiatives, managing client relationships, and executing innovative marketing strategies. Skilled in identifying opportunities, building sales pipelines, and leveraging CRM tools to optimize performance. Expertise in market analysis and strategic planning, consistently achieving growth and profitability through effective team management and operational excellence. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth and postive impact. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
Work History
Research and Development Officer
RapidCare 4U
Newcastle (Kwa-Zulu-Natal)
06.2025 - 09.2025
- Conducted research to support product development for healthcare solutions within care homes.
- Collaborated with customer success managers to ensure a successful handover of demos booked and implementation of new customers.
- Educating potentials leads to the support of RapidCare 4U's mission in healthcare advancements.
- Participated in brainstorming sessions to generate creative solutions for problems encountered during the R&D process.
- Drafted and edited outgoing emails to potential leads.
- Managed data collection and data quality for research purposes.
- Completed follow-ups in a timely manner.
- Reaching the set stand KPIs needed.
- Collaborated with the RDO team members to develop marketing strategies to enhance brand visibility and customer engagement via email marketing.
- Reached out to new leads using cold calling and email marketing.
- Gathered customer feedback on their existing products to better handle any objections.
- Maintained accurate records of all sales activities using CRM software. (Care-home Uk website and Hubspot)
- Prepared reports summarizing sales activity for management review.
- Collaborated closely with internal teams.
- Listened to customer needs to identify any of their company needs.
- Maintained accurate records of all sales activities, including customer profiles, and sales reports.
Sales Development Representative
Staff Domain
Johannesburg
04.2024 - 05.2025
- Contributed to the growth of the firm by consistently meeting or exceeding sales targets for new business development initiatives.
- Reported directly to the team leader, offering weekly updates on client portfolio performance, and new business development progress.
- Contributed to the growth and success of the organization by meeting or exceeding client retention and new business development goals.
- Assisted in new business development efforts by researching potential clients' industries.
- Engaged with prospective clients through phone calls and emails.
- Increased sales and sales agent volume by executing effective scripting, problem-solving and strategic planning.
- Created reports on international sales activities, forecasted future sales, set targets, and monitored progress towards goals.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized CRM systems to track interactions and appointment statuses.
- Developed scripts for effective communication during client outreach.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Generated leads through targeted outreach and communication strategies.
Marketing Assistance
Wealthy Group
Johannesburg
05.2023 - 01.2024
- Provided backup assistance to office personnel.
- Worked closely with internal teams, such as product development, customer service, and marketing, to ensure a seamless end-to-end client experience.
- Coordinated with sales teams to create cohesive marketing messages that improved lead quality and quantity.
- Developed content for social media channels to enhance brand visibility.
- Assisted in executing email marketing campaigns to engage target audiences.
- Conducted market research to identify trends and customer preferences.
- Created reports on campaign performance using analytics tools and insights.
- Collaborated with team members to brainstorm creative marketing strategies.
- Managed website updates and ensured content was current and relevant.
- Engaged with followers on social media platforms to foster community interaction.
- Monitored social media for trending news, ideas, and feedback.
- Optimized website content using best practices for SEO.
- Developed content for websites, blogs, and social media platforms to increase brand awareness.
- Researched latest trends and conducted market analysis.
- Participated in brainstorming sessions to develop ideas for innovative campaigns.
- Researched potential customers to identify target audiences through surveys and focus groups.
- Managed customer relationships through various channels such as email and social media networks.
- Maintained a calendar of upcoming events related to client's business goals.
- Created presentations to summarize results from digital marketing efforts.
- Assisted in developing and implementing marketing strategies to increase brand awareness.
- Assisted in budget tracking and expense reporting for marketing projects.
- Contributed to the development of case studies and success stories for marketing use.
- Utilized graphic design software to prepare storyboards and mock-ups.
- Proposed online or multiple-sales-channel campaigns to marketing executives.
Human Resources Administrator
First Nation Bank
Johannesburg
08.2022 - 06.2023
- Handling employment contracts, recruiting, and setting up interviews for open positions in the company.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Process payroll for employees using Oracle (HCM) payroll software.
- Ensure compliance with labor laws and company policies.
- Maintain employee records and update payroll information regularly.
- Collaborate with finance team to resolve payroll discrepancies.
- Assist in the administration of employee benefits and deductions.
- Respond to employee inquiries regarding payroll issues promptly.
- Train new hires on payroll procedures and systems usage.
- Review payroll reports for accuracy before final submission.
- Reconciled monthly bank statements to ensure accuracy of payments made through direct deposit.
- Reviewed timesheets for accuracy prior to processing weekly, bi-weekly, monthly payrolls.
- Provided support to employees regarding payroll inquiries or questions.
- Monitored vacation accruals ensuring employees had sufficient balances available when taking time off work.
- Ensured timely submission of all federal, state and local taxes associated with payroll activities.
- Resolved discrepancies in paychecks or other payroll issues by researching and correcting errors in calculations or inputting data.
- Participated in training sessions with new hires on topics such as leave policies or benefit programs.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Collaborated with employees and supervisors to immediately resolve discrepancies in any payroll matters.
- Issued employees' paychecks and statements of earnings and deductions electronically.
- Resolved payroll discrepancies in a timely manner.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Processed and issued paychecks and earnings statements.
- Verified past employment of candidate hires.
Inside Sales Development Representative
Growthonics
Johannesburg
06.2021 - 08.2022
- Worked with CEOs, founders, sales, and marketing leaders to help with a lack of B2B leads, and new business meetings.
- Researched customer needs to inform product development, and create targeted sales pitches.
- Developed and implemented a comprehensive business development strategy that increased sales outreach by 10%.
- Build dedicated teams to support business growth in the areas of Lead Research, Outbound Marketing, Outbound Sales Development, and Sales Development Representatives.
- Conducted product demonstrations to educate customers on features and benefits.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized A-to-B marketing strategies by creating new multi-touchpoint cadence steps.
- Creating new email marketing strategies and working closely with Account Executives for a smooth sales transaction.
- Provided timely follow-up communication to ensure customer satisfaction and retention.
- Assisted in training new team members on sales processes and best practices.
- Participated in sales meetings to share insights and strategies for improvement.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions and account status updates.
- Generated sales through email marketing, personalized and generic videos, as well as lead follow-up efforts using scripts and different objection-handling techniques.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Managed multiple sales projects simultaneously and met deadlines.
- Implemented sales in collaboration with the marketing department.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Business Development Representative
CLDigital
Johannesburg
05.2022 - 07.2022
- Collaborated with marketing and business development teams to identify and pursue new sales opportunities.
- Developed and implemented a business development strategy that resulted in an increase in the sales pipeline.
- Cultivated relationships with potential clients to identify business opportunities.
- Conducted market research to analyze industry trends and competition.
- Engaged prospective clients through cold calling and email outreach campaigns.
- Identified customer needs and tailored product solutions for enhanced satisfaction.
- Collaborated with marketing teams to develop effective sales strategies and materials.
- Maintained accurate records of customer interactions in CRM software systems.
- Provided feedback on customer preferences to improve product offerings and services.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
- Prepared weekly progress reports on sales activities and results achieved.
- Identified key decision makers within target organizations and developed relationships with them.
- Conducted follow-up calls with prospects to identify needs, propose solutions, and book sales demos.
- Maintained an organized database of contacts and client information.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Achieved monthly sales targets set by management team.
- Cold called business leaders to initiate inclusion in sales strategies.
- Attended regular meetings with internal stakeholders to discuss progress towards goals.
- Developed new business opportunities by prospecting for leads, cold emailing, and warm calling follow-ups.
- Actively participated in team meetings with other members of the organization's sales department.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Provided timely, courteous, and knowledgeable responses to information requests.
Business Development Executive
VAT IT
Johannesburg
03.2021 - 06.2021
- Oversee the sales process to attract new clients.
- Work with senior team members to identify and manage risks.
- Maintain fruitful relationships with clients, and address their needs effectively.
- Research and identify new market opportunities.
- Prepare and deliver pitches to potential investors.
- Foster a collaborative environment within the organization.
- Researching organizations and individuals online, especially on social media, to identify new leads and potential new markets.
- Researching the needs of other companies, and learning who makes decisions about purchasing.
- Contacting potential clients via email or phone to establish rapport and set up meetings.
- Developed customized solutions for clients, addressing their unique needs, and helping them achieve their goals.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for a strong sales pipeline.
- Utilized CRM tools like Salesforce, Hunter, Apollo, and Instant Data Scraper.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Listened to customer needs to identify and recommend best products and services.
- Researched customer feedback regarding products and services offered by the organization.
Brand Strategist Intern
Esihle Networks Co
Johannesburg
01.2019 - 10.2019
- Maintaining daily content and engagement on emails, social media, and campaign promotion, as well as targeting our stakeholders and creating good consumer experiences.
- Developed and implemented a brand identity strategy, resulting in increased brand recognition and loyalty.
- Developed marketing campaigns to increase brand awareness, and customer acquisition.
- Conducted market research to identify trends and consumer insights.
- Analyzed competitor branding strategies to inform strategic positioning.
- Coordinated with internal teams to develop content that communicated the company's message effectively.
- Implemented strategies designed to build positive public relations efforts in order to increase awareness of the company's mission statement among potential customers.
- Built relationships with key stakeholders to ensure alignment between brand strategy and business objectives.
- Collaborated with external vendors, such as printers and photographers. for promotional materials production.
- Evaluated effectiveness of past campaigns and made adjustments accordingly to improve future results.
- Identified local influencers who could help promote the brand's products or services online or offline events and engagements.
- Designed brand guidelines and standards to ensure consistency across all channels.
- Optimized digital marketing campaigns through A and B testing tactics for maximum ROI impact.
- Built research instruments and drafted questions for digital, traditional, and in-person surveys.
- Conducted research to support team initiatives and improve workflow efficiency.
- Assisted in project coordination and scheduling of various tasks and meetings.
- Identified needs of customers promptly and efficiently.
Radio Broadcasting Intern
NCR Radio Station
Newcastle
12.2016 - 01.2017
- Co-hosting the N11 drive song request/shout-out show with station DJs.
- Operated a two-way radio to communicate with dispatch and other couriers.
- Acting as the spokesperson for the news organization, I appeared on the radio to discuss news stories.
- Assisted team leaders with meetings, managing schedules, and agendas effectively.
- Engaged in brainstorming sessions to generate innovative ideas for projects.
- Contributed to social media content creation and management for brand visibility.
- Researched industry trends to inform strategic decision-making processes.
Waitress & Bartender
Khaya Lounge Restaurant & Bar
Newcastle
06.2015 - 03.2016
- Provide all our customers with a spontaneous, consumer-satisfactory service.
- Contributed to the planning of events and promoting the restaurant on our social media accounts.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Provided excellent customer service in a fast-paced restaurant environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness of dining area and ensured a welcoming atmosphere.
- Upsold menu items to enhance customer dining experiences effectively.
- Resolved customer inquiries or concerns promptly and professionally.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Communicated daily specials to customers.
- Participated in team meetings to discuss new menu items or changes in policy.
Education
BA Degree - Strategic Communication
University of Johannesburg
Johannesburg12.2021
Matric -
St. Lewis Bertrand's School
Newcastle, Kwa Zulu Natal12.2016
Skills
- New business identification
- Marketing development
- Strong business acumen
- Email strategy development (A/B testing)
- Sales negotiation skills
- Campaign development experience
- Experience selling products and services within the IT industry, finance, and SaaS industries
- Ability to prioritize projects, track, and report
- B2B sales
- Qualify prospects based on the sales process
- Understanding the use of various CRM tools (HubSpot, Salesforce, SalesLoft, Oracle HCM, Zoho, and LinkedIn Helper)
- Customer relationship management
- Understanding SEO and SEM
- Lead generation
- Social media campaigns
- Communication and copywriting
- Adaptability
- Strategic planning
- Time management
Languages
Bilingual or Proficient (C2), Bilingual or Proficient (C2), Intermediate (B1), Intermediate (B1)
References
Reference Upon Request.
Personal Information
- Gender: Female
- Nationality: South African
References
References available upon request.
Timeline
Research and Development Officer
RapidCare 4U
06.2025 - 09.2025
Sales Development Representative
Staff Domain
04.2024 - 05.2025
Marketing Assistance
Wealthy Group
05.2023 - 01.2024
Human Resources Administrator
First Nation Bank
08.2022 - 06.2023
Business Development Representative
CLDigital
05.2022 - 07.2022
Inside Sales Development Representative
Growthonics
06.2021 - 08.2022
Business Development Executive
VAT IT
03.2021 - 06.2021
Brand Strategist Intern
Esihle Networks Co
01.2019 - 10.2019
Radio Broadcasting Intern
NCR Radio Station
12.2016 - 01.2017
Waitress & Bartender
Khaya Lounge Restaurant & Bar
06.2015 - 03.2016
BA Degree - Strategic Communication
University of Johannesburg
Matric -
St. Lewis Bertrand's School