Siyathemba Ngodwana
IT Technician
Pretoria
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
IT Technician
Forvia Faurecia
01.2023 - Current
- Serving as first-level support and provide resolution to all IT-related incidents logged by users.
- Assist employees remotely with their IT technical issues using Remote Desktop Support, Team Viewer and AnyDesk.
- Prep new laptops and desktop PCs based on standard installation policies to be used on the network.
- Install and configure routers and switches.
- Setup & install production scanners and printers.
- Installing network cables to ensure proper connectivity and infrastructure setup.
- Assist IT Manager with daily tasks such as: Office application support, Backup/Restore procedures, Network and Hardware support, ERP support, After-hours support, Critical Issues and Processes Monitoring, etc.
- Assist in the planning, development, and monitoring of annual IT budgets.
- Managing and keeping IT site documentation up to date and accurate.
- Ensure Group Policy standards are complied with, particularly those related to software, hardware, and security issues, inventory, etc.
- Monitor security indicators to identify cyber-attacks in the company using firewall & anti-virus.
- Implement security updates on laptops, desktops and switches to avoid cyber-attacks on the network.
- Support production softwares such as SAP, MII, Qmuzik, Traceability.
IT Lab Assistant
Nelson Mandela University
02.2022 - 11.2022
- Assisting users with installing/replacing PC hardware and software, troubleshoot Windows and connectivity issues.
- Regularly maintain and update lab equipment such as computers, printers, and scanners.
- Install, configure, and update software applications and operating systems.
- Ensure the Lab's network is operational, manage user accounts, and monitor network security.
- Provide basic training and guidance to lab users on how to use various technologies and software tools.
- Keep track of Lab inventory, including hardware and software licenses.
- Implement and monitor security protocols to secure lab resources and data.
Desktop Support
GD Technology
01.2020 - 10.2020
- Install, configure, and maintain desktop computers, laptops, printers, and monitors.
- Diagnose and repair hardware issues, including replacing faulty components (e.g., hard drives, RAM, power supplies).
- Perform hardware upgrades to improve system performance.
- Install, configure, and update operating systems (e.g., Windows, macOS, Linux).
- Troubleshoot software issues such as Windows crashes, OS errors, and compatibility issues.
- Assist with software licensing and ensure compliance.
- Provide technical assistance to End-Users via phone, email, or in person.
- Guide users through troubleshooting steps and resolve issues related to desktops, laptops, and peripherals.
- Set up and configure user accounts, email, and network access.
- Assist with basic network troubleshooting, such as connectivity issues, IP configuration, and VPN setup.
- Ensure desktops and laptops are properly connected to the organization's network.
- Implement and maintain security measures, such as antivirus software, firewalls, and encryption.
- Ensure systems are up to date with the latest security patches and updates.
- Maintain IT inventory of hardware, software, and peripherals.
- Track and manage IT assets, including warranties and service agreements & documentation.
- Document troubleshooting steps, resolutions, and system configurations.
- Create user guides and training materials for common issues.
- Perform preventative Maintenance.
- Perform regular maintenance tasks, such as cleaning hardware, updating software, and optimizing system performance.
Education
Cisco Certifications - CCNAv7 (introduction of networks), CCNAv7 (Switching, routing, and wireless essentials
NELSON MANDELA UNIVERSITY
Port Elizabeth, South Africa 01.2021 - 12.2022
Diploma In Information Technology - undefined
NELSON MANDELA UNIVERSITY
01.2021 - 12.2022
Cisco Certification in IT Essentials - (PC software and hardware)
NELSON MANDELA UNIVERSITY
01.2019 - 12.2019
Higher Certificate In Information Technology - undefined
NELSON MANDELA UNIVERSITY
01.2019 - 12.2019
National Senior Certificate - (Grade 12)
COFIMVABA SENIOR SECONDARY
01.2014 - 12.2016
Skills
Hardware Knowledge
Timeline
IT Technician
Forvia Faurecia
01.2023 - Current
IT Lab Assistant
Nelson Mandela University
02.2022 - 11.2022
Cisco Certifications - CCNAv7 (introduction of networks), CCNAv7 (Switching, routing, and wireless essentials
NELSON MANDELA UNIVERSITY
01.2021 - 12.2022
Diploma In Information Technology - undefined
NELSON MANDELA UNIVERSITY
01.2021 - 12.2022
Desktop Support
GD Technology
01.2020 - 10.2020
Cisco Certification in IT Essentials - (PC software and hardware)
NELSON MANDELA UNIVERSITY
01.2019 - 12.2019
Higher Certificate In Information Technology - undefined
NELSON MANDELA UNIVERSITY
01.2019 - 12.2019
National Senior Certificate - (Grade 12)
COFIMVABA SENIOR SECONDARY
01.2014 - 12.2016
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