Siyasanga Zamxaka
Operations Manager
Pretoria
Summary
Dynamic operations manager with a proven track record in optimizing production workflows, driving efficiencies, and enhancing overall productivity. Expert in operational leadership, production planning, and process improvement. Skilled at balancing diverse responsibilities with precision and a focus on high-quality output. Proficient in material management, quality assurance, procurement, and cross-functional collaboration. Brings a strong foundation in Lean and Six Sigma methodologies to minimize costs and elevate operational standards. Recognized for strategic planning and hands-on management that directly increases revenue and optimizes expenses.
Excels at implementing streamlined procedures and motivating teams to achieve excellence. Leveraging strengths in team leadership, client relations, and HR coordination. Consistently demonstrates the ability to drive operational improvements, reduce cycle times, and maximize bottom-line results. Energetic and adaptable. Thrives in fast-paced environments where swift integration of new ideas and innovation of processes within targeted timelines advances both company goals and customer satisfaction.
Overview
11
11
years of professional experience
2020
2020
years of post-secondary education
Work History
Charity Events Coordinator
Baobab Networking Centre
02.2019 - Current
- Manage all aspects of volunteer committees and volunteer coordination, including but not limited to, staffing, recruitment, supervision, training, and acknowledgment
- Coordinate event logistics, publicity, including, public relations, advertising and collateral material design, production, and distribution
- Responsible for the development and fulfillment of the events budget
- Responsible for in-kind donation solicitations for each event
- Cultivate and expand sponsorship development and fulfillment
- Coordinate logistics of events
- Maintenance of the NPO website
- Planning, implementation, and follow-up for special events
Operations Manager
Innovative Knowledge Worx
02.2017 - Current
- Led development and implementation of key operational policies, aligning with ISO 9001:15 standards, to drive efficiency across projects and enhance company performance.
- Managed communication channels between executives, team members, and clients, significantly improving project timelines and deliverables.
- Oversaw client and stakeholder relations, managed HR tasks, supported company NPO initiatives, and supervised construction projects across two provinces.
- Trained junior administrative staff, resulting in improved on boarding efficiency and productivity.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Facilitator (Contract)
Tshwane University of Technology
07.2022 - 12.2023
- Conducted interpersonal skills training for over 300 candidates, refining communication and team collaboration competencies
- Facilitated Business Administration Level-4 programs, creating and revising learning materials to enhance engagement and knowledge retention
Personal Assistant to Managing Director
Innovative Knowledge Worx
07.2017 - 07.2018
- Provided comprehensive support to the MD, managing schedules and travel arrangements
- Drafted and proofread correspondence, presentations, and managed the office filing system, ensuring seamless operations
- Diary Management: organize the MD's schedule, prioritizing and coordinating appointments
- Organizing office events
- Attend meetings with and on behalf of the MD
- Enhanced document organization and retrieval, boosting administrative efficiency
- Successfully coordinated high-profile meetings and events, ensuring all logistical elements were executed flawlessly
Acting Area Manager / HR Manager
Enlightened Security Force
03.2014 - 12.2016
- Oversaw the recruitment and training of security officers, managing performance, and designing human resources systems to maintain past and current HR records
- Chaired internal disciplinary hearings, managed CCMA cases, and prepared weekly and monthly reports for executive review
- Increased document retrieval efficiency by 30% through process improvements
- Improved client communication strategies, enhancing client satisfaction and retention
- Successfully managed critical HR tasks, including disciplinary hearings and recruitment support
Education
High School Diploma -
Vuli-Valley S.S.S
Eastern Cape 04.2001 - 12.2006
Bachelor of Administration - Human Resource Management, Statistics, Public Administration, Business Management, Industrial Psychology
University of Fort Hare
Alice, E.C03-2013
Skills
Project Management Tools (CRM)
References
- Miss N. Nakani, Department of Education, 0436047700
- Miss A Gigaba, Inkwenkwezi Trust (Multi-Choice), 0837654488
- Miss Winnie, Enlightened Security Force, 011 487 0582
- Miss S. Nkosi, Enlightened Security Force, 071 891 4800
- Mr Leon Mapuranga, Innovative Knowledge Worx, 076 044 3972
Personal Information
Willing To Relocate: True
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Facilitator (Contract)
Tshwane University of Technology
07.2022 - 12.2023
Charity Events Coordinator
Baobab Networking Centre
02.2019 - Current
Personal Assistant to Managing Director
Innovative Knowledge Worx
07.2017 - 07.2018
Operations Manager
Innovative Knowledge Worx
02.2017 - Current
Acting Area Manager / HR Manager
Enlightened Security Force
03.2014 - 12.2016
High School Diploma -
Vuli-Valley S.S.S
04.2001 - 12.2006
Bachelor of Administration - Human Resource Management, Statistics, Public Administration, Business Management, Industrial Psychology
University of Fort Hare
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