Siyasanga Thokozani Mpiliswana
Educator
Cape Town
Summary
Energetic, patient, and adaptable individual with a solid understanding of educational techniques. Skilled in creating engaging and inclusive learning environments, possessing proficiency in lesson planning and classroom management. Dedication lies in fostering academic growth and inspiring a love for learning among students.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Student Teacher
Southernwood Primary School
07.2024 - 08.2024
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Created and implemented different learning activities to meet needs of different types of learners.
Booker
MM Wescout Management (Part-time)
04.2021 - Current
- Assisting in the modelling agency with data capturing of new talents
- Updating talent profile and maintaining a positive relationship between the talents, modelling agency and the client
Sales/Service Consultant
Capitec Bank
03.2011 - 12.2016
- Improved customer satisfaction ratings by resolving issues in a timely and professional manner.
- Assisting with personal loans and investments
- Handling client’s queries and complaints and escalating them to relevant departments
- Maintained a high degree of professionalism at all times when interacting with both external clients as well as internal colleagues throughout the sales process.
- Streamlined internal processes for better efficiency in handling customer inquiries and order fulfillment.
Sales Manager (1 Year Project)
Capitec Bank
10.2012 - 09.2013
- Increasing awareness on credit application key points as well as hidden terms and conditions
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Post Graduate Certificate in Teaching
University of Fort Hare
East London, South Africa 04.2001 -
Bachelor of Arts - Humanities And Social Science
University of Fort Hare
East London, South Africa 04.2001 -
National Diploma - Marketing
Cape Peninsula University of Technology
Matriculation - undefined
Ikwezi Technical Skill Centre
Skills
- Computer Literacy: MSWord, Excel, PowerPoint, WEB, Microsoft Access,Outlook
- Customer service
- Administrative tasks
- Teamwork
- Time management
- Problem-solving abilities
- Adaptability and flexibility
- Effective communication
Developedskillsandabilities - Computerskills
- MSWord
- Excel
- PowerPoint
- WEB
- Microsoft Access
- Outlook
- GAD
Addresses
9 Kiaat Road, East London, 5247,Eastern Cape or
A207 Palm Springs, Milnerton, Western Cape
Personal Information
- Health Status: Excellent
- Date of Birth: 11/09/83
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Student Teacher
Southernwood Primary School
07.2024 - 08.2024
Booker
MM Wescout Management (Part-time)
04.2021 - Current
Sales Manager (1 Year Project)
Capitec Bank
10.2012 - 09.2013
Sales/Service Consultant
Capitec Bank
03.2011 - 12.2016
Post Graduate Certificate in Teaching
University of Fort Hare
04.2001 -
Bachelor of Arts - Humanities And Social Science
University of Fort Hare
04.2001 -
National Diploma - Marketing
Cape Peninsula University of Technology
Matriculation - undefined
Ikwezi Technical Skill Centre
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