Siyasanga Dekeda
Area Manager MTN SA
Johannesburg
Summary
Dynamic leader with a proven track record at Coca Cola Beverages Africa, adept in relationship building and business development. Excelled in transforming teams and operations, achieving over 20% growth in customer satisfaction and sales. Skilled in strategic planning and negotiation, fostering cross-functional collaboration and driving significant business advancements.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3 years of management performance.
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Positive, upbeat, and results-driven individual with knack for leading teams and driving performance. Possesses in-depth understanding of inventory management and customer relations, with proven ability in process optimization and strategic planning. Dedicated to achieving operational excellence and fostering productive work environment.
Developed leadership and strategic planning skills in fast-paced environment, focusing on operational efficiency and team performance. Excels at identifying opportunities for process improvement and fostering collaborative work cultures. Seeking to transition into new field, leveraging expertise in team management and process optimization.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
Area Manager
MTN
Johannesburg
02.2022 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed and implemented strategies to improve customer service and increase sales.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Oversaw budget planning, strategy development, community outreach for organization.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Supervised various locations, enforcing high-quality standards of operation.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Facilitated business by implementing practical networking techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Drove sales by developing multi-million dollar contract sales.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Sales Manager
Coca Cola Beverages Africa
Mthatha
01.2019 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to expain sales opportunities.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Expanded market share by identifying and penetrating untapped markets.
- Conducted comprehensive market research to identify new opportunities and trends.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million Rand contract sales.
Learning and Development Specialist
Coca Cola Beverages South Africa
Johannesburg
12.2018 - 12.2019
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
- Managed departmental budgets efficiently allocating funds towards impactful resources that supported strategic goals.
- Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
- Streamlined training process for new hires, accelerating time to productivity.
- Implemented competency-based assessments to track skill development progress and measure overall success of learning initiatives.
- Supported organizational change initiatives through thorough communication and effective training strategies.
- Developed a library of instructional materials, ensuring consistency in messaging across all departments.
- Spearheaded the creation of a mentorship program, matching experienced employees with newer hires for accelerated skills transfer.
- Championed a culture of continuous learning by regularly sharing resources, articles, webinars, and thought leadership pieces with colleagues.
- Improved employee satisfaction and morale by providing tailored professional development opportunities.
- Fostered learning culture by initiating peer-led training sessions, capitalizing on internal expertise.
- Boosted employee engagement in training programs, utilizing interactive e-learning modules and gamification techniques.
- Conducted thorough needs assessments to tailor learning solutions, ensuring alignment with organizational goals and employee skill gaps.
- Designed and implemented comprehensive onboarding program, significantly improving new employee retention and satisfaction.
- Developed competency frameworks for critical roles, enhancing effectiveness of career development plans.
- Customized training materials for diverse learning styles, enhancing comprehension and application of concepts.
- Improved learning outcomes with integration of multimedia and interactive content into traditional training materials.
- Streamlined training logistics and resource allocation, optimizing scheduling and delivery of training sessions.
- Advocated for and secured budget for professional development opportunities, demonstrating commitment to employee growth.
- Led development of learning management system to streamline training processes and content accessibility.
- Spearheaded transition to virtual training environments, enabling continuous learning amidst remote working conditions.
- Championed use of mobile learning applications, facilitating on-the-go learning and performance support.
- Piloted mentorship program that paired junior staff with experienced professionals, accelerating skill acquisition and professional growth.
- Enhanced team's instructional design capabilities by conducting regular training sessions on modern educational technologies.
- Transformed employee performance feedback into actionable development plans, promoting individual and organizational growth.
- Evaluated training effectiveness through qualitative and quantitative methods, ensuring high ROI on training initiatives.
- Implemented feedback mechanisms for training programs, driving continuous improvement based on participant insights.
- Coordinated with external vendors to bring in specialized training programs, addressing niche skill needs efficiently.
- Facilitated collaborative learning workshops, fostering culture of continuous improvement and knowledge sharing.
- Curated library of online resources and self-paced courses, offering flexible learning options for employees.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Worked with vendors to customize courseware to accommodate business needs.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained and mentored over 50 new personnel hired to fulfill various roles.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
- Established and maintained quality control standards.
District Sales Coach
Coca Cola Beverages South Africa
East London
11.2016 - 10.2017
- Coached underperforming sales representatives through personalized development plans, increasing their contribution to the team''s success.
- Evaluated competitor strategies through market research activities, informing adjustments made to local sales tactics accordingly.
- Trained automotive dealership, F&I managers on product knowledge and consultative selling techniques to drive dealership revenue.
- Served as a trusted advisor to district management by providing insights and recommendations based on in-depth knowledge of the local market landscape.
- Fostered an atmosphere of open communication between team members by initiating regular roundtable discussions and meetings.
- Led onboarding processes for new hires, ensuring smooth integration into the team and accelerated timetocontribution.
- Developed tailored training materials for diverse sales teams, resulting in higher overall performance.
- Organized regional conferences and events designed to boost team morale, collaboration, and information sharing within the district.
- Assisted in recruiting top talent for various roles within the district, contributing to overall workforce quality enhancement.
- Conducted in-depth analyses of sales data, identifying trends and developing strategies to improve district performance.
- Optimized territory assignments based on market analysis, resulting in more efficient use of resources and increased sales opportunities.
- Promoted a culture of accountability within the sales force through regular feedback sessions and progress tracking mechanisms.
- Spearheaded cross-functional initiatives aimed at streamlining internal processes and supporting revenue growth objectives.
- Collaborated with management to identify areas of improvement, leading to targeted training interventions and improved results.
- Aligned sales training initiatives with overall corporate goals, ensuring consistent messaging and focus across the organization.
- Enhanced district sales performance by conducting regular workshops focused on product knowledge and selling techniques.
- Increased sales team productivity by implementing effective training programs and continuous coaching.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored over 50 new personnel hired to fulfill various roles.
- Developed job-specific competencies and performance standards.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed and implemented successful onboarding program.
- Built and maintained professional relationships with vendors and suppliers.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Account Manager
Coca Cola Beverages South Africa
East London
03.2015 - 10.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Streamlined account management processes, reducing response times and improving client service quality.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Account Manager
South African Breweries
East London
11.2012 - 02.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Education
Associate of Applied Science - Public Relations
Varsity College
Pretoria, South Africa 04.2001 -
Skills
Relationship building and management
Business development and planning
Team development
Goals and performance
Recruitment and hiring
Performance management
Business development
Cross-functional collaboration
Talent review
Leadership skills
Project management
Decision-making
Team leadership
Training and coaching
Goal setting and performance metrics
Report preparation
Timeline
Area Manager
MTN
02.2022 - Current
Sales Manager
Coca Cola Beverages Africa
01.2019 - 01.2022
Learning and Development Specialist
Coca Cola Beverages South Africa
12.2018 - 12.2019
District Sales Coach
Coca Cola Beverages South Africa
11.2016 - 10.2017
Account Manager
Coca Cola Beverages South Africa
03.2015 - 10.2016
Account Manager
South African Breweries
11.2012 - 02.2015
Associate of Applied Science - Public Relations
Varsity College
04.2001 -
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