Siyanda Maureen Xhameni
Customer Service Representative
Cape Town
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Beauty and Wellness industry and proven multitasking abilities. An outgoing, positive demeanour with skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. An articulate, energetic and results-oriented person with exemplary passion for developing relationships and growing businesses.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Beauty Therapist
MSC Aurea Spa
07.2021 - 03.2022
- Beauty Consultant and Masseuse
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Suggested treatments and styles to suit customer needs and concerns.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments and have increased sales by 10%.
Receptionist/therapist
Camelot Spa
07.2019 - 04.2021
- On duty (shift) management
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with over 30 clients per day through email, telephone or postal mail.
- Answered about 10 incoming calls daily to resolve customer issues and schedule appointments.
Aesthetitian
Steiner Leisure LTD
07.2018 - 04.2019
- Skin care educator and consultant
- Presented informative demonstrations on services at events, speaking to approximately 12 people.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Collaborated with team members to achieve target results
- Identified issues, analyzed information and provided solutions to problems
Education
Associate of Arts - Education
Tefl Professional Development Institute
Online 03.2022 -
Bachelor of Technology - Somatology
Cape Peninsula University of Technology
Cape Town, WC 02.2014 -
Skills
Rapport Buildingundefined
Languages
Xhosa
First Language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Associate of Arts - Education
Tefl Professional Development Institute
03.2022 -
Beauty Therapist
MSC Aurea Spa
07.2021 - 03.2022
Receptionist/therapist
Camelot Spa
07.2019 - 04.2021
Aesthetitian
Steiner Leisure LTD
07.2018 - 04.2019
Bachelor of Technology - Somatology
Cape Peninsula University of Technology
02.2014 -
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