Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Hi, I’m

Siyanda Ndencani

Training Facilitator/Hotel Receptionist
Hermanus
Siyanda Ndencani

Summary

Organized HR graduate with 2 years of Hotel receptionist or Duty Manager experience. Expert in Customer service and relations training with extensive knowledge of Opera PMS software and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.

I am a skilled training specialist highly effective on conducting personal and group training sessions focused on topics such as Animal Production NQF1, Maths and English NQF1 and Soft skills. Enthusiastic personality with a hands-on, creative style. Ready to apply 5 years' experience to a challenging long-term position.

Overview

7
years of professional experience

Work History

HIK Abalone Farm
Hermanus, Western Cape

Training Officer
07.2021 - Current

Job overview

  • Established personnel qualifications and coordinated onboarding activities, under AgriSeta
  • Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
  • Improved overall company productivity by identifying skills gaps and addressing them with targeted training solutions.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Facilitated trainings

The Windsor Hotel Hermanus
Hermanus, Western Cape

Receptionist/ Duty Manager
03.2020 - 06.2021

Job overview

  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls,routing calls to relevant personnel, emails, and walk-in clients.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected cash and card payments, processed transactions and updated relevant records.
  • Made room reservations received by phone or emails on the hotel Opera PMS system.
  • Maintained long term relationship with clients.
  • Responsible for allocating duties to the hotel service stewards.
  • Supervising the hotel staff members after hours as the Duty Manager.
  • Checking and receiving orders delivered for all departments.

HIK Abalone Farm
Hermanus, Western Cape

ABET Facilitator
06.2018 - 03.2020

Job overview

  • Facilitating Communication in English Abet level 1 to NQF1 and Mathematical literacy in English Abet level 1 to NQF1.
  • Using Accelerate learning tool from our service provider Media works to educate the company employees.
  • Registering the learners for exams on Benchmark and IEB Examination board.
  • Invigilated both Benchmark and IEB exams.
  • Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
  • Evaluated participant progress through ongoing assessments to ensure mastery of course objectives before concluding each Sessions.
  • Responsible for the housekeeping of the classroom.

The Windsor Hotel Hermanus
Hermanus, Western Cape

Receptionist/Duty Manager
10.2017 - 06.2018

Job overview

  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls,routing calls to relevant personnel, emails, and walk-in clients.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected cash and card payments, processed transactions and updated relevant records.
  • Made room reservations received by phone or emails on the hotel Opera PMS system.
  • Maintained long term relationship with clients.
  • Responsible for allocating duties to the hotel service stewards.
  • Supervising the hotel staff members after hours as the Duty Manager.
  • Checking and receiving orders delivered for all departments.

Education

Boland College (Kleinmond Campus)
Caledon

National Certificate from Human Resources Management N6
07.2016

University Overview

Sage
Sage VIP Payroll Online Course

from Accounting And Finance
04.2016

University Overview

Skills

Training material development

Accomplishments

Accomplishments

School Top Achiever in IsiXhosa Home Language NSC exams

Software

Opera PMS

Sage VIP payroll

Office 365

Timeline

Training Officer
HIK Abalone Farm
07.2021 - Current
Receptionist/ Duty Manager
The Windsor Hotel Hermanus
03.2020 - 06.2021
ABET Facilitator
HIK Abalone Farm
06.2018 - 03.2020
Receptionist/Duty Manager
The Windsor Hotel Hermanus
10.2017 - 06.2018
Boland College (Kleinmond Campus)
National Certificate from Human Resources Management N6
Sage
from Accounting And Finance

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Siyanda NdencaniTraining Facilitator/Hotel Receptionist