SIYANDA JAMCE
Johannesburg
Summary
Results-driven Technical Account Manager (L5) with expertise in cloud computing, customer advocacy, and technical implementation. Adept at guiding cloud adoption journeys, providing technical guidance, and managing migration milestones and business transformation strategies. Proven ability to lead across multiple teams, drive issue resolution, and develop strategic roadmaps for customer success. Strong background in incident response, security compliance, and technical troubleshooting. Passionate about enabling customers to leverage cloud technologies efficiently and securely.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Account Manager (TAM) L5
Amazon Web Services (AWS)
04.2024 - Current
- Primary point of contact for customers.
- Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
SOC Analyst / Incident Responder
Cyber1
07.2021 - 03.2024
- Monitored and analyzed security logs, SIEM alerts, and EDR tools to detect and respond to threats
- Investigated cybersecurity incidents, isolating infected machines and mitigating risks
- Assisted in log analysis for application security, identifying anomalies and recommending fixes
- Worked closely with cross-functional teams to implement security best practices and compliance measures
- Provided technical documentation and reports on security incidents, improving incident response processes
Code Facilitator
CodeSpace
03.2018 - 11.2018
- Taught web development and programming fundamentals to high school students
- Assisted students in debugging and optimizing code for better efficiency
- Provided hands-on guidance in front-end and back-end web development projects
Education
Bachelor of Commerce Honours - Information Systems
University of Johannesburg
03-2023
Advanced Diploma - Business Information Technology
University of Johannesburg
03-2022
Diploma - Business Information Technology
University of Johannesburg
01.2021
Skills
- Cloud Computing (AWS)
- Technical Account Management & Customer Advocacy
- Cloud Architecture Guidance & Implementation
- Incident Response & Security Compliance
- Business Transformation & Migration Strategies
- Application Error Log Analysis & Troubleshooting
- Strategic Roadmaps & Quarterly Business Reviews (QBRs)
- Cost Optimization & Performance Tuning
- Executive Stakeholder Engagement & Relationship Management
- Cross-functional Team Leadership & Collaboration
Certification
- UDEMY: Amazon Connect Complete Training Course
- Devo: Devo Certified Platform User
- RAPID7: IDR, VM, AppSec
- MACAFEE: MacAfee ATD, DXL, EDR, ePO, ESM, TIE Delta Exam, TIE
- Palo Alto Networks: XSOAR Introduction to Cortex XSOAR, IT Administrator Training
- CISCO: Introduction to Cybersecurity
Languages
English, Fluent
References
Available upon request.
Timeline
Technical Account Manager (TAM) L5
Amazon Web Services (AWS)
04.2024 - Current
SOC Analyst / Incident Responder
Cyber1
07.2021 - 03.2024
Code Facilitator
CodeSpace
03.2018 - 11.2018
Bachelor of Commerce Honours - Information Systems
University of Johannesburg
Advanced Diploma - Business Information Technology
University of Johannesburg
Diploma - Business Information Technology
University of Johannesburg
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