SIYANDA ERIC MANQELE
Transport And Logistics
Summary
Telesales Clerk handling store orders, preparing picking notes, and responding to 15–30 customer enquiries per day by phone and email. Supports smooth daily operations through accurate order capture, clear communication, and timely follow-up. Contributes to office efficiency by managing routine administrative tasks and coordinating with internal teams.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Telesales Clerk
Freshmark Distribution Park
07.2026 - Current
- processing orders from various stores and generating picking notes
- Managed daily office operations and administrative support for senior management, enhancing organisational efficiency.
- Managed client communications by answering phones and corresponding through email.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Assessed customer needs through clear communication, anticipating and responding proactively to queries.
- Responded to customer enquiries via telephone and email, providing timely and accurate information to enhance customer service.
- July 2026 - actively employed here
General Assistant
Freshmark Distribution Park
09.2024 - 06.2026
- Ensured smooth day-to-day operations by delivering outstanding support to colleagues and clients. Maintained high standards of service professionalism through effective communication. Executed administrative tasks including schedule management, correspondence handling, and workplace upkeep. Collaborated effectively with teams while demonstrating independence in task execution.
- Facilitated loading and unloading of goods, guaranteeing safe and efficient handling of items.
- Conducted inventory audits and communicated stock control inconsistencies to supervisors.
- Prepared and packaged orders for dispatch, following company procedures and delivery schedules.
- Maintained cleanliness and organization of warehouse areas, complying with health and safety standards.
- Supported receiving and storage of incoming stock, ensuring accurate labelling and placement.
- Ensured proper documentation and labelling of products for accurate tracking.
- Assisted in the disposal and recycling of materials following warehouse policies.
- September 2024 - June 2026
Volunteer data capture
Freshmark Distribution Park
06.2025 - 12.2025
- Capturing picking notes
- Time when the loader starts and when is finished
- Delivered high-quality volunteer data capture within set timeframes
- June 2025 - December 2025
Picker
Super Spar Warehouse (outsource Blu Agent)
12.2023 - 01.2024
- Selecting items from the warehouse or store to fulfill customer orders. This role requires locating, retrieving, verifying, and packing products according to order slips or digital instructions. Pickers ensure accurate order fulfillment and efficient preparation for shipment.
- Verified product quantities and quality before packaging.
- Used handheld scanners or warehouse management systems (WMS) to track inventory and order status.
- Maintained a clean, organized picking area to ensure workplace safety and efficiency.
- Collaborated with packing, shipping, and inventory control teams to meet daily targets.
- Reported any stock discrepancies or damaged items to supervisors.
- Adhered to all health and safety guidelines in a fast-paced warehouse environment.
- December 2023 - January 2024
Education
Bachelor of Commerce - Transport & Logistics
University of South Africa
01-2024
Higher Certificate - Economics and Management Sciences
University of South Africa
06-2019
National Senior Certificate - undefined
Ikhusana Combined School
12-2016
Skills
Warehouse and inventory control
Excel
Outlook
PowerPoint
Shop6
Market master
Customer care
Route optimization
Load planning
Shipment documentation
Dispatch planning
Order tracking
Picking note processing
Purchase order processing
References
- Mr Lennon, Manager, 082 375 3585
- Mr Ngema, Supervisor, 076 825 7034
- Sngugu, Gumede, HR, 071 623 4660
- Ayanda, Nomo, Supervisor, 0847402672
Timeline
Telesales Clerk
Freshmark Distribution Park
07.2026 - Current
Volunteer data capture
Freshmark Distribution Park
06.2025 - 12.2025
General Assistant
Freshmark Distribution Park
09.2024 - 06.2026
Picker
Super Spar Warehouse (outsource Blu Agent)
12.2023 - 01.2024
National Senior Certificate - undefined
Ikhusana Combined School
Higher Certificate - Economics and Management Sciences
University of South Africa
Bachelor of Commerce - Transport & Logistics
University of South Africa