SIYANDA DANGISA
Summary
Highly motivated Junior IT Technician with 3 years of hands-on experience
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
1
1
Certification
Work history
IT field Technician
Tradelink Retail systems pty
Pinetown
2023.11 - 2026.03
- Key Responsibilities:
- Provide technical support to end-users for hardware, software and network related issues.
- Collaborate with senior technicians on Active directory (AD) projects, troubleshooter AD issues
- Setup desktop computers and peripherals and test network connections install software for various Applications and programs.
- Provide IT support both onsite and remotely
- Ensure that all incidents are resolved against SLA
- Diagnose and troubleshoot hardware, software, install, configure and maintain desktops, laptops, Printers
- Reason for leaving: Contract ended
- IT Field Support Technician ( Health systems trust pty 2018-2020 September end of contract
- Current- Trade link retail systems pty
- Support, technical support & customer service.
IT technician
Health systems trust
Durban , South Africa
2019.03 - 2020.09
- Resolved critical system bugs ensuring minimal disruption to work flow.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Provided IT support to staff members, improving overall operational efficiency.
- Implemented new software systems smoothly without hampering productivity levels.
Education
Certificate of Higher Education - Information Technology
IT Certificate Academy
Pietermaritzburg01.2012
Skills
- Operating Systems: Windows
- Networking: TCP/IP, DNS, DHCP, Routers, Switching, troubleshooting hardware & software issue diagnosis
- Hardware: Troubleshooting, Maintenance, PC components, Network devices, Printers and Scanners
- Directory services – AD
- Remote desktop tools: Team Viewer, and Any Desk
- Productivity software: Microsoft office suite, Outlook, Microsoft office 365
- Soft skills: adaptability, flexibility, team collaboration, time management
- Driver’s license: C1/code 10
- Public Relations
Certification
- Microsoft offers specialist
- MICTP MCSE MCSA
Languages
Other Languages: English (speak, read, write) | Zulu (speak, read, write) |
REFERENCES
- Faraad, Brand, Junior manager, 060-505-3201
- Phathuvuyo, Vimbi, Technician, 060-555-34-94
ADDITIONAL INFOMATION
- Date of birth: 1991-06-06
- Home language: Xhosa
- Ethnicity: African
- Gender: Male
Timeline
IT field Technician
Tradelink Retail systems pty
2023.11 - 2026.03
IT technician
Health systems trust
2019.03 - 2020.09
Certificate of Higher Education - Information Technology
IT Certificate Academy