Siyamthanda Likhona Manqele
Phoenix
Overview
2
2
years of professional experience
Work History
Courier Delivery assistant
WUMDROP
Durban, South Africa
01.2025 - 12.2025
- Communicated clearly and professionally with customers to deliver first-class service.
- Communicated effectively with customers, providing updates on delivery status and expected arrival times.
- Collaborated with dispatch and logistics teams to optimise delivery processes and efficiency.
- Maintained outstanding customer satisfaction by delivering goods on schedule and providing excellent customer service.
- Conducted load safety inspections ensuring packages were safely fastened before starting journeys.
- Facilitated urgent deliveries, prioritising time-sensitive packages to meet critical deadlines.
- Maintained accurate records of deliveries, collections, and proof of delivery documentation.
- Updated customers on estimated delivery timeframes and tracking options, optimising service efficiency.
- Communicated with customers through phone or email update them on delivery times or encountered issues.
- Collected parcels and packages from depots and delivered consignments to addresses specified in dispatch instructions.
- Facilitated smooth communication between warehouse staff and customers to resolve delivery issues.
- Implemented feedback from customers to improve delivery services and customer satisfaction.
- Upheld company policies and legal regulations during all stages of delivery process.
Administrative Assistant
Isibani Esihle Creche and Pre School
Chatsworth, Durban
01.2024 - 12.2024
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate personel.
- Supported office operations by taking on all clerical duties.
- Organised fair access to office facilities, resources and supplies.
- rsponsible for keeping records of registered learners.
- responsible for typing and printing important documents for efficient and effective running of the creche on daily basis.
Education
Diploma of Higher Education - Mechanical Engineering
Pretoria Tech
Durban, Africa South01-2025
Bachelor of Science - Agricultural Science
University of Zululand
Empangeni01-2023
Certificate of Higher Education - Matric
Pinetown Boys High School
Pinetown 01-2020
Skills
- effiecient, team player, inovative, fast learner, communicating efficiently, puntual
Languages
English
Advanced
C1
References
- WUMDROP Mr. Mtshali 068 598 9025
- Isibani Esihle Creche & Pre School Mrs A. Gwamanda 082 840 3198
Timeline
Courier Delivery assistant
WUMDROP
01.2025 - 12.2025
Administrative Assistant
Isibani Esihle Creche and Pre School
01.2024 - 12.2024
Diploma of Higher Education - Mechanical Engineering
Pretoria Tech
Bachelor of Science - Agricultural Science
University of Zululand
Certificate of Higher Education - Matric
Pinetown Boys High School