Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Siyamthanda Hope Gumede

Kempton Park,Gauteng

Summary

Accomplished Business Analyst and Admin and Project Management Assistant with a proven track record at Joshua, enhancing operational efficiency and expert data analysis and strategic process optimization. Skilled in MS Excel and fostering teamwork, I've driven projects to success by blending analytical prowess with collaborative leadership.Skilled in financial reporting, and process optimization. Committed to ensuring compliance and achieving business objectives.

Overview

16
16
years of professional experience

Work History

Volunteer

Charity Organisation
Kempton Park, Gauteng
02.2009 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.

Human Resources Manager

Philip
Kempton Park, Gauteng
01.2018 - 07.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.

Business Analyst

Joshua
Rivoina
06.2023 - 07.2024
  • Performed gap analysis to identify areas of improvement.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Conducted market research studies, providing valuable insights for strategic planning initiatives and competitive positioning efforts.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Created dashboards to monitor and track key performance indicators.
  • Created data models to support decision-making processes.
  • Generated standard and custom reports to provide insights into business performance.
  • Developed and implemented data governance policies and procedures.

Operations Assistant

Joshua
Rivoina
07.2023 - 06.2024
  • Managed day-to-day department operations with effective workflow coordination.
  • Provided administrative support with accurate document preparation and data entry.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Managed and maintained file system covering expenses, reports, and support documentation.
  • Developed strong relationships with suppliers, negotiating favorable terms and securing timely delivery of goods.
  • Developed strategies to streamline operational processes and reduce costs.
  • Managed calendar appointments for senior staff members, ensuring optimal time allocation for increased productivity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Admin and Project Management Assistant

Latricia
Sandton
07.2024 - Current
  • Leveraged data-driven insights to identify areas for process optimization, driving efficiency gains across all aspects of project management operations.
  • Provided ongoing support to team members by offering guidance, resources, and mentorship to promote professional growth and development.
  • Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
  • Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
  • Managed resource allocation effectively by prioritizing tasks based on urgency, complexity, dependencies, or availability of skilled personnel.
  • Aligned project goals with organizational objectives for consistent strategic direction across all initiatives.
  • Implemented continuous improvement initiatives to optimize project performance and deliverables quality.
  • Improved overall team performance through the establishment of clear roles, responsibilities, and expectations for each member during the project execution phase.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Prepared and submitted project invoices for review and approval.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Education

Human Resources Management

Richfield College
Kempton Park,Gauteng
07.2021

Matric

Hoerskool Birchliegh
Kempton Park
01.2017

Skills

Administrative support

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Software

Trello

Zoom

SAP

Languages

English
Advanced (C1)
Afrikaans
Elementary (A2)
Zulu
Upper intermediate (B2)

Timeline

Admin and Project Management Assistant

Latricia
07.2024 - Current

Operations Assistant

Joshua
07.2023 - 06.2024

Business Analyst

Joshua
06.2023 - 07.2024

Human Resources Manager

Philip
01.2018 - 07.2021

Volunteer

Charity Organisation
02.2009 - Current

Human Resources Management

Richfield College

Matric

Hoerskool Birchliegh

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Siyamthanda Hope Gumede