Siyamthanda Mqikela Sosibo
Waitress
Port Elizabeth,South Africa
Summary
I Siyamthanda Mqikela Sosibo would like you to please consider my Curriculum Vitae for the placement in your Department because of my versatility, I would be able to utilize it in all outlets but my strongest point is Food and beverage Waitressing .
I have acquired skills and experience in the last years which have developed me and made me a strong asset to work for in any company. My experience in the industry has maintained a constructive relationship with H.O.D's in the following establishments: Boardwalk Hotel, Lagoon Beach Hotel & Spa, Taj Cape Town.
With my skills and experience accumulated over the years I strongly believe that I will be of good candidate to Royal Caribbean Cruise Linerand offer my abilities into making the company grow and utilize it for the
good. I like challenges cause they tend to grow me, and flexible within job aspects and a very good team player and willing to learn.
Achievements:
● Opening team member of Boardwalk hotel
● Sustaining company revenues
❖ Promoted to Supervisor while still a trainee manager
❖ Opening team member of the Taj Cape Town
❖ Sustaining the company's revenue and achieving the budget even beyond
❖ Implementing training towards staff and achieving best results for service
❖ Maintaining highest level of satisfaction for guest experience
❖ Opportunity to work for the Leading Hotels of the World, establishments(Taj Cape Town)
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Lodge Manager
Shamwari Game Reserve
Port Elizabeth, Eastern Cape
06.2017 - 12.2017
- ensured all preparations for guests experience in restaurants are done timely
- maintaining of hygiene and cleanliness in restatuarants
- Supervised team of 10 service staff including 4 chefs and helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
Restaurant Shift Manager
Boardwalk Hotel
Port Elizabeth, Eastern Cape
02.2013 - 11.2017
- Implementation of mis en place for shifts
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Communicated with health inspectors during inspections and resolved issues found.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Checked and monitored inventory levels to reorder items.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
Restaurant Supervisor
Taj Cape Town
Cape Town , Western cape
01.2010 - 12.2012
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Greeted and interacted positively with guests, promoting specials and providing information on key product menu.
- Organized implementation of new banners, displays and menus.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
Trainee/Supervisor
Lagoon Beach Hotel
Cape Town , Western cape
11.2007 - 12.2009
- Ensure mis en place is in check and ready for service
- Shadowed senior team members to learn all related jobs and tasks.
- Running of service, doing staff tips,
restaurant cash ups, managing of staff, rosters
and ensuring that all run smooth - Food &; beverage: restaurant: serving of guests for breakfast
Waitressing for ala carte - Supervision in restaurant: Daily cash ups for all shifts using opera system. In room dining (room service), Breakfast service, Setting up layouts of table settings to desired standards required by guests,rgala dinners for up to 300 pax
- Attended training courses to build understanding of processes, techniques and industry..
Education
Hospitality Administration And Management
International Hotel School
Cape Town 01.2007 - 11.2009
Skills
Guest experiences
undefinedTimeline
Assistant Lodge Manager
Shamwari Game Reserve
06.2017 - 12.2017
Restaurant Shift Manager
Boardwalk Hotel
02.2013 - 11.2017
Restaurant Supervisor
Taj Cape Town
01.2010 - 12.2012
Trainee/Supervisor
Lagoon Beach Hotel
11.2007 - 12.2009
Hospitality Administration And Management
International Hotel School
01.2007 - 11.2009
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