Simnikiwe Mchunu
Durban
Summary
Persistent and highly motivated telemarketer with a flair for sales and marketing. Friendly, personable, and always professional under pressure. Looking to secure a position in a thriving and fast-paced environment where excellent sales and customer service skills will be utilized and appreciated.
Overview
5
5
years of professional experience
Work History
Inbound Sales Representative
Outworx Contact Centre
02.2024 - 07.2024
- CTL- Comparison Technologies Limited campaign
- Enhanced customer satisfaction with personalized service recommendations based on their unique needs.
- Increased sales by actively promoting Sky TV, Sky Broadband, and Sky Mobile services to potential customers.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Proactively reached out to potential clients who had expressed interest in our products or services but had not yet made a purchase decision, nurturing those leads into closed deals eventually.
- Worked with an average of 15 customers daily to sell over £1500 worth of TV, Broadband, and Mobile services.
OUTBOUND SALES AGENT
CCI South Africa
07.2023 - 02.2024
- Sirius XM campaign.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Utilized sales techniques to build customer interest and close sales.
- Collaborated with team members to achieve monthly sales targets consistently.
- Overcame objections using friendly, persuasive strategies.
SOCIAL MEDIA MANAGER & PHOTOGRAPHER
You Go Girl Campaign
01.2020 - 12.2022
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
Education
BACHELOR OF ART IN PRIVATE LAW & PSYCHOLOGY - On Hold
University of South Africa
Durban, KZN01.2027
National Senior Certificate - Matric
Temple Valley Secondary School
Durban, KZN12.2018
Skills
- Customer Acquisition Strategies
- Emotional intelligence
- Product and Service Knowledge
- Objection handling
- Account management
- Customer Relationship Building
- Active listening
- Effective communication
- Time management
- CRM software proficiency
- Adaptability
- New Hire Coaching
Languages
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Inbound Sales Representative
Outworx Contact Centre
02.2024 - 07.2024
OUTBOUND SALES AGENT
CCI South Africa
07.2023 - 02.2024
SOCIAL MEDIA MANAGER & PHOTOGRAPHER
You Go Girl Campaign
01.2020 - 12.2022
BACHELOR OF ART IN PRIVATE LAW & PSYCHOLOGY - On Hold
University of South Africa
National Senior Certificate - Matric
Temple Valley Secondary School
Similar Profiles
Nomonde KhumaloNomonde Khumalo
Customer/Call Service Agent at Outworx Contact CentreCustomer/Call Service Agent at Outworx Contact Centre
Claudall IsraelClaudall Israel
Team Manager at Outworx Contact CentreTeam Manager at Outworx Contact Centre
Thembinkosi MkhizeThembinkosi Mkhize
Data Cleansing Agent at Outworx Contact CentreData Cleansing Agent at Outworx Contact Centre