Simnikiwe Mchunu
Durban
Summary
Persistent and highly motivated telemarketer with a flair for sales and marketing. Friendly, personable, and always professional under pressure. Looking to secure a position in a thriving and fast-paced environment where excellent sales and customer service skills will be utilized and appreciated.
Overview
5
5
years of professional experience
Work History
Inbound Sales Representative
Outworx Contact Centre
2024.02 - 2024.07
- CTL- Comparison Technologies Limited campaign
- Enhanced customer satisfaction with personalized service recommendations based on their unique needs.
- Increased sales by actively promoting Sky TV, Sky Broadband, and Sky Mobile services to potential customers.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Proactively reached out to potential clients who had expressed interest in our products or services but had not yet made a purchase decision, nurturing those leads into closed deals eventually.
- Worked with an average of 15 customers daily to sell over £1500 worth of TV, Broadband, and Mobile services.
OUTBOUND SALES AGENT
CCI South Africa
2023.07 - 2024.02
- Sirius XM campaign.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Utilized sales techniques to build customer interest and close sales.
- Collaborated with team members to achieve monthly sales targets consistently.
- Overcame objections using friendly, persuasive strategies.
SOCIAL MEDIA MANAGER & PHOTOGRAPHER
You Go Girl Campaign
2020.01 - 2022.12
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with team members to develop creative campaigns for social media platforms.
Education
BACHELOR OF ART IN PRIVATE LAW & PSYCHOLOGY - On Hold
University of South Africa
Durban, KZN01.2027
National Senior Certificate - Matric
Temple Valley Secondary School
Durban, KZN12.2018
Skills
- Customer Acquisition Strategies
- Emotional intelligence
- Product and Service Knowledge
- Objection handling
- Account management
- Customer Relationship Building
- Active listening
- Effective communication
- Time management
- CRM software proficiency
- Adaptability
- New Hire Coaching
Languages
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Inbound Sales Representative
Outworx Contact Centre
2024.02 - 2024.07
OUTBOUND SALES AGENT
CCI South Africa
2023.07 - 2024.02
SOCIAL MEDIA MANAGER & PHOTOGRAPHER
You Go Girl Campaign
2020.01 - 2022.12
BACHELOR OF ART IN PRIVATE LAW & PSYCHOLOGY - On Hold
University of South Africa
National Senior Certificate - Matric
Temple Valley Secondary School
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