SIYAMTHANDA GEORGE
RECEPTIONIST
Naturena
Summary
Dynamic and detail-oriented professional with experience at Cape Xtreme Adventure Tours, adept at enhancing customer satisfaction through effective problem-solving and communication. Proven ability to reduce no-shows with a proactive confirmation system while demonstrating strong teamwork and leadership skills.
Committed to achieving organizational missions and assignments and Capable of adapting to unfamiliar workspaces that would improve my professionalism. Possesses excellent phone etiquette and verbal communication skills. Efficient in handling phone calls, scheduling appointments, and greeting clients with warm, professional attitude.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Junior Reservationist
Cape Xtreme Adventure Tours
11.2023 - 08.2025
- Reserve tours through various sources: telephone, email, etc.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Reduced no-shows by implementing a proactive confirmation system for upcoming reservations.
- Managing reservations and details of clients.
- Contacting service providers.
- Liaising with guides for tours when required.
- Overall bookings are supported.
- Assisting Accounts department with daily invoicing and payments.
Operations Team Intern
Finest Travel Africa
03.2023 - 11.2023
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Emailing suppliers regarding bookings.
- Setting up a detailed database of client package.
- Ensuring that supplier emails are up to date.
Voluntary part-time work
Naledi Pottery Project
01.2021 - 02.2022
- In charge of molding, drying, and painting the clay.
- Welcoming tourists into the vicinity.
- Maintained building and grounds in good working order.
Teachers Assistant & Head girl
Leap Science and Maths School
01.2020 - 10.2020
- Answered phone calls at reception, greeted, and welcomed tourists (School often got overseas visitors and sponsors, I gave them tours around the school).
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Assisted learners when teachers were absent.
- Ensured that learners were in attendance of their cultural activities and gave assistance in the kitchen in preparing for lunches.
- Kept clean, organized, and well-stocked workspaces in our library and staff room.
Education
National Diploma - Travel And Tourism
College of Cape Town
Cape Town, South Africa12.2022
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Leap Science and Maths School
01.2019
Skills
- Excellent Communication
- Telephone etiquette
- Attention to detail
- Creative thinking and problem solving
- Leadership
- Teamwork
- Intellectual adaptability
- Emotional Intelligence
- Interpersonal relations skills
- Professionalism and courtesy
References
- Eunice Geldenhuys, General Manager, eunice@capextreme.com, 079 995 4761, Cape Xtreme Adventure Tours & Cape to Addo Safaris
- Barry O'Donoghue, Managing Director, barry@capextreme.com, 072 611 3346, Cape Xtreme Adventure Tours & Cape to Addo Safaris
- Taariq Vlotman, Head Guide, taariqcx9@gmail.com, 067 040 1730, Cape Xtreme Adventure Tours & Cape to Addo Safaris
Timeline
Junior Reservationist
Cape Xtreme Adventure Tours
11.2023 - 08.2025
Operations Team Intern
Finest Travel Africa
03.2023 - 11.2023
Voluntary part-time work
Naledi Pottery Project
01.2021 - 02.2022
Teachers Assistant & Head girl
Leap Science and Maths School
01.2020 - 10.2020
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Leap Science and Maths School
National Diploma - Travel And Tourism
College of Cape Town