Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
SIYAMTHANDA GEORGE

SIYAMTHANDA GEORGE

RECEPTIONIST
Naturena

Summary

Dynamic and detail-oriented professional with experience at Cape Xtreme Adventure Tours, adept at enhancing customer satisfaction through effective problem-solving and communication. Proven ability to reduce no-shows with a proactive confirmation system while demonstrating strong teamwork and leadership skills.

Committed to achieving organizational missions and assignments and Capable of adapting to unfamiliar workspaces that would improve my professionalism. Possesses excellent phone etiquette and verbal communication skills. Efficient in handling phone calls, scheduling appointments, and greeting clients with warm, professional attitude.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Junior Reservationist

Cape Xtreme Adventure Tours
11.2023 - 08.2025
  • Reserve tours through various sources: telephone, email, etc.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Reduced no-shows by implementing a proactive confirmation system for upcoming reservations.
  • Managing reservations and details of clients.
  • Contacting service providers.
  • Liaising with guides for tours when required.
  • Overall bookings are supported.
  • Assisting Accounts department with daily invoicing and payments.

Operations Team Intern

Finest Travel Africa
03.2023 - 11.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Emailing suppliers regarding bookings.
  • Setting up a detailed database of client package.
  • Ensuring that supplier emails are up to date.

Voluntary part-time work

Naledi Pottery Project
01.2021 - 02.2022
  • In charge of molding, drying, and painting the clay.
  • Welcoming tourists into the vicinity.
  • Maintained building and grounds in good working order.

Teachers Assistant & Head girl

Leap Science and Maths School
01.2020 - 10.2020
  • Answered phone calls at reception, greeted, and welcomed tourists (School often got overseas visitors and sponsors, I gave them tours around the school).
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Assisted learners when teachers were absent.
  • Ensured that learners were in attendance of their cultural activities and gave assistance in the kitchen in preparing for lunches.
  • Kept clean, organized, and well-stocked workspaces in our library and staff room.

Education

National Diploma - Travel And Tourism

College of Cape Town
Cape Town, South Africa
12.2022

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Leap Science and Maths School
01.2019

Skills

  • Excellent Communication

  • Telephone etiquette

  • Attention to detail

  • Creative thinking and problem solving

  • Leadership

  • Teamwork

  • Intellectual adaptability

  • Emotional Intelligence

  • Interpersonal relations skills

  • Professionalism and courtesy

References

  • Eunice Geldenhuys, General Manager, eunice@capextreme.com, 079 995 4761, Cape Xtreme Adventure Tours & Cape to Addo Safaris
  • Barry O'Donoghue, Managing Director, barry@capextreme.com, 072 611 3346, Cape Xtreme Adventure Tours & Cape to Addo Safaris
  • Taariq Vlotman, Head Guide, taariqcx9@gmail.com, 067 040 1730, Cape Xtreme Adventure Tours & Cape to Addo Safaris

Timeline

Junior Reservationist

Cape Xtreme Adventure Tours
11.2023 - 08.2025

Operations Team Intern

Finest Travel Africa
03.2023 - 11.2023

Voluntary part-time work

Naledi Pottery Project
01.2021 - 02.2022

Teachers Assistant & Head girl

Leap Science and Maths School
01.2020 - 10.2020

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Leap Science and Maths School

National Diploma - Travel And Tourism

College of Cape Town

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SIYAMTHANDA GEORGERECEPTIONIST