Siyamthanda Dotwana
IT Technician
African/ Black
Summary
Dynamic IT professional with proven expertise in hardware installation, network troubleshooting, and providing exceptional remote support, ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
IT Technician
Omnia Group
Cape Town
06.2023 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Hand held warehouse scanners.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
- Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Completed K2 requests on Active directory such as creating users and resetting passwords
- Autopiloting devices into Microsoft Intune
IT Intern
Protea Chemicals
Cape Town
06.2021 - 05.2023
- Supported IT department in handling technology rollout and maintenance.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Delivered assistance and support for team-based IT projects.
- Supported senior developers in implementing new technologies and refining existing systems.
- Assisted in development of user manuals and training materials, improving user understanding and adoption of new software tools.
- Assisted in network infrastructure upgrades and expansions, supporting growing business requirements and improving system performance.
- Participated in cybersecurity awareness training, enhancing IT team's preparedness against potential cyber threats.
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
- Enhanced user experience with company's internal software by collecting feedback and coordinating with developers for necessary adjustments.
- Contributed to IT project planning sessions, offering insights that helped in shaping technology strategy and objectives.
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
- Provided basic end-user troubleshooting and desktop support.
- Conducted thorough testing of new software applications to ensure compatibility and efficiency across different operating systems.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
Diploma in Information Technology(Support Services
Walter Sisulu University
East London, South Africa 02.2014 - 11.2018
Skills
Hardware installation
Application installations
Technical support
Network troubleshooting
Time management
Microsoft windows and office
Adaptability and flexibility
Remote technical support
Self motivation
Timeline
IT Technician
Omnia Group
06.2023 - Current
IT Intern
Protea Chemicals
06.2021 - 05.2023
Diploma in Information Technology(Support Services
Walter Sisulu University
02.2014 - 11.2018
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