SIYAMTHANDA CANA
Roodepoort
Summary
Results-oriented Manager with expertise in operational management and team leadership. Optimises inventory control, streamlines processes, and enhances workforce scheduling to improve efficiency and morale. Delivers high organisational standards while providing strategic guidance to senior management on facilities and operational needs. Motivated professional with extensive experience in managing customer interactions and resolving issues. Cultivates positive employee relations, enhances staff performance, and ensures high-quality service delivery. Commits to fostering team collaboration and operational support to drive business success.
Overview
6
6
years of professional experience
Work History
Call Centre Agent
USA Global Marketing Recruitment
Johannesburg
04.2025 - Current
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Resolved customer issues regarding product sales and service, ensuring prompt solutions to enhance customer satisfaction.
- Remained calm under pressure to handle customer complaints and solve problems.
- Utilised customer service script to ensure consistent handling of customer inquiries, maintaining service quality and efficiency.
- Conducted outbound calls to inform customers about targeted sales and marketing promotions, contributing to campaign outreach.
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
Manager
Witpoortjie Liquor Store
Gauteng
11.2023 - 03.2025
- Managed HR processes, fostering positive employee relations.
- Monitored staff performance and developed improvement plans.
- Optimised workforce scheduling, balancing team workloads to support morale and prevent burnout.
- Administered stock levels to maintain inventory accuracy.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Organised administrative tasks to streamline office operations.
- Updated point-of-sale systems, enhancing transaction accuracy.
- POS System maintenance
Sales and Customer Service Representative
Laerskool Culembeeck Primary School
Gauteng
07.2022 - 10.2023
- Resolved customer complaints, ensuring satisfaction and loyalty through effective solutions.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Advised customers on promotions and special offers, contributing to increased sales.
- Responded to customer queries, delivering clear product information to enhance understanding.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Developed and maintained a comprehensive knowledge of the product range, staying informed of new products and updates.
Call Centre Agent
Grandmark international
Gauteng
01.2020 - 06.2022
- Managed and resolved customer queries to ensure satisfaction
- Answer inbound calls in a timely and friendly manner
- Answer calls and respond to emails
- Provided customers with accurate product and service information to assist decision-making
- Follow up customer queries where necessary
- Identify and escalate priority issues
- Directed incoming calls to designated departments
- Documented all call information following standard operating procedures for record-keeping
- Enter new customer information into system
- Update existing customer information
Education
Certificate of Higher Education - Diploma in Bussiness Management
eLearning College
Online 01-2026
Certificate of Higher Education - Digital Marketing and CRM for increased Sales
Alison
Galway, Ireland01-2026
Certificate of Higher Education - Introduction to Office and Administrative Management
Alison
Galway, Ireland01-2026
Skills
- CRM utilisation
- Data entry
- Numerical literacy
- Excel proficiency
- Spreadsheet creation
- Database administration
- Monitoring skills
- Process improvement
- Upselling skills
- Efficient scheduling
- Outstanding organisation
- Personable telephone manner
Languages
English
Beginner
A1
Afrikaans
Beginner
A1
Xhosa
Proficient
C2
Attributes
- Strong telephonic etiquette
- Strong command of the English language
- Exceptional customer service experience
- Hardworking and excel under pressure
- Meet daily, weekly and monthly targets
References
- Athenkosi Mabece - 060 564 4731
- Ntokozo Mashinini - 063 344 3811
- Somikazi Losi - 083 872 2593
- Reid - reid@usaglobalmarketing.com
Timeline
Call Centre Agent
USA Global Marketing Recruitment
04.2025 - Current
Manager
Witpoortjie Liquor Store
11.2023 - 03.2025
Sales and Customer Service Representative
Laerskool Culembeeck Primary School
07.2022 - 10.2023
Call Centre Agent
Grandmark international
01.2020 - 06.2022
Certificate of Higher Education - Diploma in Bussiness Management
eLearning College
Certificate of Higher Education - Digital Marketing and CRM for increased Sales
Alison
Certificate of Higher Education - Introduction to Office and Administrative Management
Alison