SIYAMAMKELA LULAMA KOTELO
Kyalami
Summary
Strategic HR Manager known for exceptional productivity and efficiency in task completion. Skilled in talent acquisition, employee relations, and performance management. Excel at communication, leadership, and problem-solving to enhance organizational effectiveness. Committed to fostering inclusive workplace environments and driving HR initiatives that support business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR manager and Payroll admin
ALTITUDE BPO
11.2020 - 06.2024
- Over 4 years of experience as a HR Manager providing administrative support to over 50 staff members
- Facilitated communication between HR management and recruitment personnel.
Recruiter
ALTITUDE BPO
08.2020 - 11.2020
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
Receptionist
ALTITUDE BPO
03.2020 - 07.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Call center agent and sales consultant
UDM INTERNATIONAL
01.2019 - 11.2019
- Provided accurate information on products and services to customers.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
MTN 8 Ambassador and Promoter
NEW ERA
03.2018 - 11.2018
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Organized and coordinated high-level diplomatic visits and delegations.
Administrator
SIDAS SECURITY SERVICE
12.2016 - 02.2017
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
Corporate event liaison team for the 2016 Sekela Golf
SEKELAXABISO
08.2016 - 08.2016
- Created promotional materials such as flyers and posters to advertise events.
- Managed registration processes for attendees, speakers and sponsors.
- Facilitated communication between staff members about event-related issues or concerns.
- Served as a liaison between event organizers and venue management teams.
Brand Ambassador for Clinique
SYNERGY
07.2016 - 07.2016
- Developed and executed brand awareness campaigns to increase customer engagement.
- Gathered customer feedback for product development purposes.
- Provided detailed reports on promotional activities and sales results.
- Attended trade shows, conferences, and other marketing events as a representative of the company.
- Distributed flyers, brochures, and other materials at promotional events.
SAB Promotions
TRADEWAY
07.2015 - 07.2016
- Developed and implemented promotional strategies to increase brand awareness.
- Analyzed customer feedback from promotions to determine effectiveness and make adjustments accordingly.
Education
HIGHER CERTIFICATE IN COMMERCE - HUMAN RESOURCE MANAGEMENT
BOSTON CITY CAMPUS AND BUSSINESS COLLEGE
11.2024
BA - PUBLIC MANAGEMENT AND GOVERNANCE
UNIVERSITY OF JOHANNESBURG
12.2016
MATRIC -
MAFIKENG HIGH SCHOOL
12.2013
Skills
- Proficient in Multitasking
- Project Management Skills
- Excellent Customer Communication Skills
- Client and Vendor Management
- Technology Utilization Expertise
- Recruitment and staffing
- Employee engagement
- Staffing and recruitment
- Administration knowledge
- Administration support
- Office Administration
Hobbies and Interests
- Theater
- Environmental conservation
- Music
- Hiking
- Travel
References
- Sibusiso Letsoko, Altitude BPO, 0737969374
- Catherine, Synergy, 071 453 6656
- Seipal, UDM International, 071 078 8656
- Tradeway, 011 704 2637
Certification
- MATRIC CERTIFICATE MAFIKENG HIGH SCHOOL
- BA IN PUBLIC MANAGEMENT AND GOVERNANCE STUDENT UNIVERSITY OF JOHANNESBURG
- HIGHER CERTIFICATE IN COMMERCE IN HUMAN RESOURCE MANAGEMENT BOSTON CITY CAMPUS AND BUSINESS COLLEGE
Affiliations
- Theatre & Arts
- Environmental conservation
- Music
- Hiking
- Traveling
Timeline
HR manager and Payroll admin
ALTITUDE BPO
11.2020 - 06.2024
Recruiter
ALTITUDE BPO
08.2020 - 11.2020
Receptionist
ALTITUDE BPO
03.2020 - 07.2020
Call center agent and sales consultant
UDM INTERNATIONAL
01.2019 - 11.2019
MTN 8 Ambassador and Promoter
NEW ERA
03.2018 - 11.2018
Administrator
SIDAS SECURITY SERVICE
12.2016 - 02.2017
Corporate event liaison team for the 2016 Sekela Golf
SEKELAXABISO
08.2016 - 08.2016
Brand Ambassador for Clinique
SYNERGY
07.2016 - 07.2016
SAB Promotions
TRADEWAY
07.2015 - 07.2016
- MATRIC CERTIFICATE MAFIKENG HIGH SCHOOL
- BA IN PUBLIC MANAGEMENT AND GOVERNANCE STUDENT UNIVERSITY OF JOHANNESBURG
- HIGHER CERTIFICATE IN COMMERCE IN HUMAN RESOURCE MANAGEMENT BOSTON CITY CAMPUS AND BUSINESS COLLEGE
HIGHER CERTIFICATE IN COMMERCE - HUMAN RESOURCE MANAGEMENT
BOSTON CITY CAMPUS AND BUSSINESS COLLEGE
BA - PUBLIC MANAGEMENT AND GOVERNANCE
UNIVERSITY OF JOHANNESBURG
MATRIC -
MAFIKENG HIGH SCHOOL
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