Siyakudumisa Fihlani
Managed Services Engineer
PORT ELIZABETH
Summary
Cybersecurity-focused IT professional with 3+ years of experience in 24/7 managed services and network operations environments. Strong background in monitoring, incident triage, escalation, and operational support within enterprise infrastructures. Experienced in identifying anomalies, responding to incidents, and working under strict SLA requirements. Currently transitioning into Security Operations with a strong interest in SIEM monitoring, threat detection, and incident response. (ISC)² Certified in Cybersecurity, Comptia Security + Certified, targeting SOC Analyst Tier 1 roles.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Managed Services Engineer
NTT DATA
PORT ELIZABETH
04.2022 - Current
- Monitored enterprise IT infrastructure and network environments in a 24/7 managed services operation.
- Performed real-time event monitoring, incident triage, and escalation in accordance with SLA and incident management procedures.
- Investigated network and system anomalies, identifying potential service disruptions and security-related events.
- Logged, tracked, and documented incidents with detailed analysis to support resolution and root cause investigations.
- Worked closely with internal technical teams, vendors, and clients to resolve incidents and restore services efficiently.
- Supported infrastructure configuration, installation, testing, and operational readiness at client sites.
- Provided onsite technical and field engineering support for enterprise customers.
- Followed strict shift handover procedures to ensure continuity of monitoring and incident response activities.
- Security-Relevant Exposure:
- Continuous monitoring of alerts and events
- Incident classification and escalation
- Operational security awareness
- Exposure to enterprise network environments
Education
Diploma - Information Technology, Communication Networks
Nelson Mandela University
Port Elizabeth11.2021
Advanced diploma - Information Technology
Nelson Mandela University
Port Elizabeth12.2023
Skills
- Access
- Log analysis
- SIEM management
- Incident response
- Endpoint security
- Vulnerability assessment
- Security awareness training
- Intrusion detection
- Data loss prevention
- Threat intelligence
- Access control
- Packet analysis
- Cloud security
- Network security
- Compliance monitoring
- Cryptography knowledge
Certification
CompTIA Security+
Timeline
Managed Services Engineer
NTT DATA
04.2022 - Current
Diploma - Information Technology, Communication Networks
Nelson Mandela University
Advanced diploma - Information Technology
Nelson Mandela University