Siyakha DOLONGA
Clubview
Summary
I am a versatile and self-motivated person with a consistent and effective work orientation. I am meticulous to detail,
attentive to health and safety. I am a leader and a team player. I am quick to grasp new ideas and concepts and to
develop innovative and creative solutions to problems. I enjoy being part of as well as leading a successful and
productive team. Able thrive in highly pressurized and challenging work environments. I have great desire to learn
and grow with good communication skills.
Overview
12
12
years of professional experience
Work History
Team Leader
OUTsurance
06.2019 - Current
- Manage the flow of day-to-day operations, ensuring that claims we intervene on materialize, through our system
- Create reports to update the company on the team's progress
- Distribute reports to peers via excel to compare different KPI’s
- Work closely with Operations Manager to achieve high productivity outputs from the team
- Provide leadership, development, and coaching of Agents
- Actively engaging and supporting the development of the team to ensure better performance and succession planning.
- Create a culture of communication and engagement within the department.
- Develop a strategy the team will use to reach its goal
- Provide any training that team members need
- Communicate clear instructions to team members
- Listen to team members' feedback
- Monitor team members' participation to ensure the training they are being provided is being put into use
- Manage the flow of day-to-day operations
- Create reports to update the company on the team's progress
- Work closely with Operations Manager to achieve high productivity outputs from the team
- Provide leadership, development, and coaching of Agents
- Actively engaging and supporting the development of your team to ensure better performance and succession planning.
Customer service representative
OUTsurance
05.2018 - 06.2019
- Delivering outstanding customer service and building rapport with customers
- Listening to customers, needs and understanding customer's individual needs analysis
- Achieving positive outcome for the customer and reach targets
- Capturing customer information accurately and verifying that information through active listening
- Meeting Customers’ fair and reasonable expectation, resolving customer complaints
- Sharing best practices with colleagues and managers where processes or procedures do not meet expectation.
Customer Service Representative
Absa Bank
10.2015 - 08.2016
- Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
- Always maintain an adequate cash drawer; this includes buying and selling currency from the vault as necessary
- Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
- Process credit card cash advances
- Assist in ordering, receiving, verifying, and distributing cash
- Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
- Providing additional products including Cashier’s Checks, Personal Money Orders
- Responsible for bank opening and/or closing
- Maintains the highest level of confidentiality with all information obtained
- Promotes the bank’s products and services.
Financial Consultant
Old Mutual Finance
06.2014 - 10.2015
- Meets monthly sales targets in terms of lending and other products
- Meets collections and arrears targets in terms of lending products
- Educates clients on responsible use of credit and effective money management
- Establishes a new business pipeline through marketing, lead generation and tracking
- Adheres to internal, regulatory, and legislative governances to ensure quality business and mitigate risk
- Facilitates intra branch referrals by building mutually beneficial relationships with other business units
- Provide excellent client service and build sustainable relationships that enhances the OMF and OM brands
Sales Consultant
ABSA Bank
05.2013 - 04.2014
- Selling retail banking services to new customers and maintaining a good relationship with existing customers (opening accounts, loan application, small to medium investments, selling life policies & funeral cover)
- Presentations of new product offerings by the bank to customers and building new business to business relationship
- Working in a target driven environment as part of a team, helping with enquiries
- Daily reporting to management and conducting research for new markets
- Cold calling clients for new and better products the bank has available
- Loan applications for clients and line manager approval
Education
BA (Hons) Business Studies - undefined
University of Greenwich
National Certificate: Generic Management Course - undefined
FAISIT
undefined
Olivet High School
Skills
Technical Support
Performance improvement
Daily workflow improvement
Staff education and training
Sales expertise
Client Service
Complaint resolution
Problem-Solving
Decision-Making
Timeline
Team Leader
OUTsurance
06.2019 - Current
Customer service representative
OUTsurance
05.2018 - 06.2019
Customer Service Representative
Absa Bank
10.2015 - 08.2016
Financial Consultant
Old Mutual Finance
06.2014 - 10.2015
Sales Consultant
ABSA Bank
05.2013 - 04.2014
BA (Hons) Business Studies - undefined
University of Greenwich
National Certificate: Generic Management Course - undefined
FAISIT
undefined
Olivet High School
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