Summary
Overview
Work History
Education
Skills
Drivinglicense
Passport
Ee
Personal Information
References
Timeline
Generic

SIYABULELA THOBA

Johannesburg

Summary

I am a Business Development & Market Quality professional at PROMETEON TYRE GROUP, holding a National Diploma in Marketing and Digital Marketing qualifications from Mangosuthu University of Technology and University of Cape Town/Getsmarter, respectively. I have over 20 years of experience in the automotive sector, where I have helped customers improve their tyre performance, reduce their operating costs, and increase their safety and sustainability. I strongly believe that my hands on experience coupled with the growing knowledge I have gained during my studies and field work prepared me to be able to make a solid contribution in any Business, Marketing and Management related field. I’m always prepared to put my knowledge and abilities to deliver the best results in everything that I do, while gaining immeasurable experience and skills to advance in my career. I am self-motivated, goal orientated, driven and an individual who believes in lifting and empowering others through the knowledge I have acquired, and experiences that I have gained overtime. My core competencies include problem-solving, communication, and customer service, which enable me to deliver tailored solutions for different fleet needs and challenges.

Overview

25
25
years of professional experience

Work History

Business Development and Market Quality Manager for South and East Africa

Prometeon tyres
3 2024
  • Responsible for the product claims process in my area
  • Training plan for Prometeon business partners as well as fleets
  • Monitor the performance of our products and the competitors
  • Support Prometeon business partners to develop sustainable and profitable partnership with key fleets in their markets
  • Interface between partners and Prometeon for all Technical aspects and product quality
  • Work in synergy with sales managers to define objectives as well as marketing budgets to be implemented in strategic markets
  • Leading the Procheck project in my area of responsibility
  • Weekly meetings with all the fleet consultants in my area of responsibility.

Fleet consultant

Bandag
05.2021 - 12.2023
  • Maintain and build relationship with existing National accounts and End Users
  • Enforce service level agreement adherence by service providers at Bandag National fleets
  • Advise and training of Service providers and End-users on tyre related matters
  • Assist and advice End-users and service providers on fleet tests and programs
  • Gather and report market information on new tyre and retread competitors
  • Attend monthly meetings with End-users and Service providers
  • Prospecting new potential Bandag National fleet accounts in area of responsibility
  • Monthly report to End-users
  • Out of service tyre analysis, Fleet survey, Rout and load studies and casing tracking
  • Accountable for the administration and queries relating to the national accounts
  • Work independently with regular meetings with national fleet manager
  • Maintain systems aimed at supporting tyre management excellence
  • Audit site service level agreement compliance reporting and rectifying weak areas with the service provider’s concerned
  • Act as the main point of contact for all our key customers at the regional level
  • Basic tyre knowledge facilitator.

Branch Technical customer services manager

Continental Tyre South Africa
03.2017 - 04.2021
  • Tyre Performance management and Fleet Support
  • Product claims processing and management
  • PPMO Data collection and Analysis
  • Branch performance analysis to align with budget plan
  • Technical Market research and data collection
  • Dealer support and training – BD Network franchise support
  • Sales support (TT and PLT)
  • Attend sales meetings.

Technical customer services advisor

Continental Tyre South Africa
04.2015 - 03.2017
  • Receiving tyres from customers
  • Tyre analysis
  • Generate reports on SAP
  • Scrapping
  • Uploading scrap tyres on SAP
  • Filing.

Warehouse Supervisor

Sumitomo Rubber South Africa
04.2014 - 06.2014
  • Leading
  • Motivating
  • Controlling
  • Receiving
  • Despatching
  • Stock take
  • Cycle stock count
  • Monitor the drivers.

Call centre agent

Continental Tyre South Africa
02.2010 - 03.2014
  • Process tyres orders on SAP system
  • Send quotations to the customers
  • Process bulk orders
  • Customer queries - respond to telephonic or emailed
  • Backorder management follow up and monitor
  • Monitor orders entered online
  • Discuss future delivery dates with the customer.

Warehouse storeman

Continental Tyre South Africa
05.2001 - 01.2010
  • Receiving tyres from final finish to the warehouse
  • Despatching tyres from the warehouse to the customers
  • Stock control
  • Stock take.

Machine operator

Continental Tyre South Africa
06.1999 - 03.2001
  • Ensuring the smooth running of the allocated machines
  • Housekeeping.

Education

National Diploma in Marketing -

Mangosuthu University of Technology

Digital Marketing - undefined

University of Cape Town / Getsmarter

Certificate in Procurement and Supply Chain - undefined

Damelin College

Certificate in Professional selling - undefined

Sales Institute

Skills

Good communication skills (Oral and written)

Time management skills

Detail oriented

Reliable and dependable

Good leadership skills

Computer proficient (Microsoft Word, PowerPoint, Excel, BAAN and SAP)

Report writing

Presentation skills

Tyre knowledge

Teamwork and collaboration skills

Ability to work well independently

Customer oriented

Drivinglicense

Code 08-B

Passport

Available

Ee

Black Male

Personal Information

Nationality: South African

References

  • Mr Lance Williams, Technical Customer Service Manager, Continental tyres, 060 528 2561
  • Mr Edgar Field, Logistics Manager, Continental tyres, 041 406 5111
  • Mr Marlon Brower, Regional Sales Manager, Lactalis South Africa, 066 217 7002

Timeline

Fleet consultant

Bandag
05.2021 - 12.2023

Branch Technical customer services manager

Continental Tyre South Africa
03.2017 - 04.2021

Technical customer services advisor

Continental Tyre South Africa
04.2015 - 03.2017

Warehouse Supervisor

Sumitomo Rubber South Africa
04.2014 - 06.2014

Call centre agent

Continental Tyre South Africa
02.2010 - 03.2014

Warehouse storeman

Continental Tyre South Africa
05.2001 - 01.2010

Machine operator

Continental Tyre South Africa
06.1999 - 03.2001

Business Development and Market Quality Manager for South and East Africa

Prometeon tyres
3 2024

National Diploma in Marketing -

Mangosuthu University of Technology

Digital Marketing - undefined

University of Cape Town / Getsmarter

Certificate in Procurement and Supply Chain - undefined

Damelin College

Certificate in Professional selling - undefined

Sales Institute
SIYABULELA THOBA