ACTIMIZE
SIYABULELA NONTANDA
Team Leader: Fraud Operations
KUILS RIVER
Summary
Attentive Operations Team leader adept at managing daily workflow to meet standards for safety, performance and service quality. Implements and enforces company policies, procedures and compliance requirements. Task and Employee-oriented and responsive with solid record of Fraud Detection industry accomplishment over 11-year career. Effortlessly stay on top of day-to-day needs and special projects by leveraging top-notch leadership, problem-solving and project management abilities. Specialize in Fraud Prevention and Risk aversion. Talented and high-energy Team leader consistently meets critical business needs with organized, transparent and skilled approach. Knowledgeable about Fraud operations, Banking industry best practices and customer needs. Effectively coordinates teams, resources and paperwork to quickly accomplish challenging goals. Experienced Team Leader with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
TEAM LEADER: INTERNAL FORENSICS (DEVELOPMENT ROLE)
Capitec Bank
09.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
TEAM LEADER: FRAUD OPERATIONS
Capitec Bank
3 2022 - Current
- Managing day to day Fraud operations ensuring operational quality and delivery against SLA's (internal and external)
- Ensuring management of Card Fraud (Credit and Debit Card, Remote Banking) on VRM, BI Powercard, Strack, Bancs and Mastercard Connect through the Fraud Center focusing on alert management
- Ensuring management of Online Fraud (Credit and Debit Card, Remote Banking) on Actimise (IFMX/ActOne) on alert management to case completion
- (Business Banking, Transactional Fraud, Issuing and Acquiring Fraud)
- Ensuring management of communications tools such as Emails from both internal and external institutions by managing raised queries and complaints
- Ensuring management of Resource planning from Staff to management of Assets such hardware and software
- Managing of all Fraud disputes and liaise with the Fraud Case Investigators and management
- Investigating fraud cases and amending processes continuously to current efficient processes to mitigate fraud and risk
- Leading the team with ongoing mentoring, coaching and development
- Also conducting recruitment for the team
- Continuously improving processes and systems to reduce load and improve client experience
- Managing, drives and monitors team performance
- Preparing and compiling monthly reporting
- Responsible for performance management and disciplinary action
- Managing, analysis, running, and execution of operational reports
- Managing financial aspects relating to the team: Overtime, leave and staff utilization
- Strong verbal and written communication skills
FRAUD MONITORING CONSULTANT
Capitec Bank
10.2013 - 02.2022
- Working on the issuing side from July 2013 to October 2013 until I was promoted to work with the Merchant Fraud side of Fraud
- Daily Risk Report: Analyse and Identify problem Merchants, identify opportunities of Merchant training, Identify acquiring fraud, Identify Merchant Crime Syndicates, Analyse declined transactions, Analyse Card not present transactions, analyse fall-back transactions
- Refund report and Refund screening reports: Ensuring compliance to refund requirements as per Visa and Mastercard policies, analysing and investigating suspicious refunds
- MasterCard Fraud Report, Visa Performance Benchmark, and Visa Fraud Reporter: Identify reported fraud by other Institutions that used their cards on our Capitec Bank terminals
- HRM SABRIC Report: Identifying industry fraud norms and industry reported
- Reporting problem Merchants and investigations into certain merchants
- Reporting Matched Merchants on Mastercard
- Attend the weekly Sabric Meeting
- Initiating forensic field investigations on Merchants
- Liasing and supporting Field Investigators on investigations
- Request additional card and fraud training for merchants
- Recovering Losses and initiating interbank indemnities
FRAUD MONITORING CONSULTANT
Capitec Bank
07.2013 - 10.2013
- Monitoring Client transactions Before and after Mid night
- Monitoring transactions done in High Risk Countries
- Monitoring transactions done in at High Risk Merchants like liquor stores, Casinos and the likes
- Monitoring Real Time Credit (RTC's) and transaction verification legitimacy
- Communicating with other Financial Institutions that are affected by issuing fraud for verification and awareness
- Monitoring Mobile transactions
Education
ADVANCED DIPLOMA IN BUSINESS ANALYTICS - Business Analytics
RHODES BUSINESS SCHOOL (RHODES UNIVERSITY)
Grahamstown, South Africa 04.2001 -
BACHELOR OF COMMERCE - FINANCIAL MANAGEMENT
Management College of South Africa (MANCOSA)
CAPE TOWN, WESTERN CAPEMATRIC - COMMERCE
IKWEZI TECHNICAL SKILL CENTRE
MTHATHA, EASTERN CAPESkills
Employee training
Operations management
Customer relationship development
Report exceptions
Maintain systems
Coordinate supplies
Teamwork
Task prioritization
Planning
Analytical thinking
Problem-solving
Customer relations
Multitasking
Research
Software
STANDARD BANCS LINK (SBL)
SALESFORCE
MS OFFICE
POSTILLION
Timeline
TEAM LEADER: INTERNAL FORENSICS (DEVELOPMENT ROLE)
Capitec Bank
09.2024 - Current
FRAUD MONITORING CONSULTANT
Capitec Bank
10.2013 - 02.2022
FRAUD MONITORING CONSULTANT
Capitec Bank
07.2013 - 10.2013
ADVANCED DIPLOMA IN BUSINESS ANALYTICS - Business Analytics
RHODES BUSINESS SCHOOL (RHODES UNIVERSITY)
04.2001 -
BACHELOR OF COMMERCE - FINANCIAL MANAGEMENT
Management College of South Africa (MANCOSA)
MATRIC - COMMERCE
IKWEZI TECHNICAL SKILL CENTRE
TEAM LEADER: FRAUD OPERATIONS
Capitec Bank
3 2022 - Current
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