Siyabonga Richard Khuzwayo

• Ensure that the all compliance procedures are followed by the company that governs the security sector

( Private security Bargaining councils prescripts , COIDA ,

Unemployment insurance Fund , PSIRA )

• Ensure that the process of installing CCTV and Alarms systems are done within our

high standards that is set by the company

• Ensure that disciplinary procedures are been followed and implemented by the company

within LRA

• Promoting good working relationship with our stakeholders

( South African Police Services , Business owners , general clients )

• Developing company Policies (procedures) within PSIRA on how to keep company

assets safe e.g. Guns, Vehicles using or developing controls on keeping of records

(registers )

• Ensure that all site are Performing within SLA (Service level Agreement) also monitor (daily reporting, weekly meetings and monthly meetings ) the performance all site

inspectors and supervisors to ensure we render best quality service for our clients

• Directorate: Assets management
• Sections: Registry, Transport, Logistics

Registry key Functions

• Making sure that the records that are kept buy the registry are kept in the safe environment
• Classifications of all records that are kept buy the section in their follow numbers
• Recording of the ordinary, registered, and priority mail in the franking register and ensure the book balances at the end of the day

LOGISTIC AND SUPPORT SERVICES

• Manages, co-ordinates and controls the provisions of an administrative services
• Attend Project Managers meetings
• Liaise with with staff, consultants and contractors in regards to Tenders and quotations
• Report to Direct section managers in regards to cost, Expenditure
• Approves internal requisitions and and recommends the authorisation of invoices and orders
• Identifies and manages implementation of new administrative systems
• Co-ordinates training requirements and provides necessary typing requirements to the region
• Manages the effective running of the office (Administer of telecommunication services (telephone-Accounts, dialing codes, maintenance)
• Provision of cleaning and security services
• Provision of tea stock, stationery and boardroom facility
• Administer accounts and payments of services
• Maintenance of buildings
• Hiring office and residential accommodation
• Administer lease, parking’s, offices, and official’s quarters
• Issuing of access disc to staff)

TRANSPORT SECTION

• Fuel management
• Administer subsidies vehicles
• Control of pool vehicles
• Maintenance management

LEGISLATIONS FOCUSSED

• Constitution acts no. 108 of 1996
• Public financial management acts (PFMA)
• Treasury Regulation
• Division of Revenue act
• Labour Relation acts
• Employment Equity acts
• Basic condition of Employment acts
• Skills Development
• Unemployment Insurance Fund (UIF)
• Batho Pele Principles
• Service Standard
• POPIA
• Service Charter

Supervise resources (Human resources, Financial Equipment/Assets

• Supervisor registration services Frontline Processing UIF, Case management Section, Public Employment Section (01/05/2017)
• Supervising of all frontline and back office staff in line with HRM Policies (Performance Management Policy, Leave Policy, Labour Relations Acts, Disciplinary Procedures, Basic Condition of Employment acts, Employment Equity, Diversity Management, Acts no.108 of SA)
• Ensure that application are taken and captured immediately on the internal system, outcome of customer application it has been given in writing in a simple language that a customer will understand
• Ensure that staff are taking planned leave at all times to ensure that staff are availability
• Supervise enquiry section to ensure that Telephonic and Personal enquiries are finalized with set turnaround time, when enquiry finalized a feedback must be given to the customer or client telephonically or in writing at all times
• Ensure that all enquires are taken in a approved enquiry register, enquiries are been discussed with subordinate at all times to speed up the process of finalizing enquiry or complain within approved Turn Around time
• Ensure that Personal Development Plan is discussed with all subordinate to ensure that all relevant trainings and works hoped are done in line with approved goals and Objectives, All officials or staff apply Batho Pele Principles and understand the crucial of service delivery
• Constantly engage with Provincial Office Business Units in preparation of training, Finance section to ensure we have enough budgets to refer staff to trainings
• Liaise with other sections such as Inspection Enforcement Services to resolved customers Enquiry if needs arise

Provide Unemployment Insurance services through interaction with customers:

Stakeholder’s engagement: Briefing sessions with all stakeholders (Employers, employees, SAPS, Risk Management Units, Internal Auditors, Members of the Public as our essential clients) these sessions are done in order to minimize enquiries, give clarity to internal Process, eliminating fraud in a process, Give clarity on New amendments, new circulars, new portals or systems (U-filling)

• Ensure that all New Registration application are captured in a correct way on the system (U-filling) once finalized payment details are shared to the employer to ensure contribution are done immediately to avoid overpayment to employees of that specific company

Administer the UI Claims and Processing services:

Ensure that all application received by the labour centre are process within approved Process or workflow; check all personal details if are reflecting on the application form, verification or vetting are corresponding with applicant information, assessment of the claim is also done according to Standard Operating Guide or Procedure, if all information required by all means of complete information then claim or application will be approved or finalized (Unemployment Insurance Act UIA)

• Ensure that all clients visited the Labour centre are appearing on the labour centre register and security register, that is done to eliminate fraud, as per the Acts state that application must be done physically by the applicant, in a event of online application is done applicant visited labour centre for the purpose of enquiry it’s also must be indicated to the register
• In collaboration with Risk Management Units (RMU) identified possible red-flags and develop control measures to mitigate the risk; Ensure that all vouchers ( payments) are properly verified before payment are released Develop Verification checklist or Risk Register, Further documentation are requested to prove the legibility of the claim if need arise
• Ensure that verification process is followed before claims are paid

Provide quality Assurance and follow-up on Unemployment Applications;

Quality check all types of UIF claims to ensure are complying with approved procedures, monitor such claims to ensure they are finalised meet each targets days set on turn around times, ensure that on each claim finalised all documents are reflecting on internal system to avoid unnecessary Audits findings, also implement approved Monitoring tool by the Business Units to ensure labour centre meet monthly Performance objective for each benefits

• Engaging with Management Support Units to ensure smoot running of the Section, Pool Vehicles for the section, Photocopying papers and machine contract are up to date, Private Telkom Bills are paid by the Officials, Water and Electricity is paid in time
• Continues developing strategies to ensure the section run smoot by also adopting flextime, that will ensure the office open early as possible and close late as well
• Involved in galvanising sounds internal controls to Protect the fund in people who seeks to advantage of it
• Ensure that all targets set are met with ease
• All Turn Around times for different claims are met with ease
• Implement procedures, processes in order to dictate untoward activities such as fraudulent claim
• Analyses and investigate suspicious fraudulent claims and Referred such claims to Risk and fraud Section
• Records Management certificate, able to keep records within approved procedures of the Fund (UIF)
• Developing tools to monitor claims process to ensure all claims receive by the Labour centre are captured and and processed within Turn around times
• Ensure that all report are compiled and send to relevant structures such as Labour Centre Manager, Provincial Business Units, report such as (Daily report, weekly report, monthly reports and semester reports)
• Develop tools to close monitor claims taken by Labour centre
• Ensure that officials are meeting set targets
• Ensure that all production sheet are submitted to supervisor at all times within a day of capturing of claims
• Ensure Performance Policy is implemented to ensure maximum Performance is achieved
• Ensure that all Performance challenges are discussed daily, weekly monthly with officials and identified shortcomings of such official and developing Personnel Development plan for training for such officials
• Develop Performance Plans that will assist officials to Archived targets
• Ensure that Performance agreements are in line with set target by the Fund to ensure all key outputs are achieved at all times
• Ensure That performance agreements are discussed with simple language to ensure all officials clearly understand all set targets
• Involved in developing of Procedures that will assist the fund to achieve set targets
• All underperformed are referred to HR. which will assist to draw up training plans for such officials
• Ensuring that all continuation of payment received by the labour center is processed within stipulated Turn Around Time
• Ensuring that all prescripts implemented by the fund are adhered too (S.O.G.UIA, Procedures, Batho Pele, Service Standard)
• Ensuring all received claims are verified with the prescripts of the Fund
• Monitoring of staff performance according to Performance Agreement
• Assisting Employers to register to the fund also ensuring that contributions to the Fund are been paid every Month by the employers to UIF

Reason for Termination: started my own Business (Livestock Farming)

Provide Functional training to processing offices (client service officer and supervisors)

• Arrange logistics for training (Training venue ensure it conducive for training), liaise with Finance budget made available to provide refreshments tea, lunch, if it sleep in bookings done in time and confirmation send to officials, enough water on training venues
• Prepare training materials or booklets, UIAct, a standard operating procedure, Pens, writing pads, Projectors, a presenter laptop if required, plugs points
• Keep records, Registers for attendees to be kept on safe area, training manuals

Provide support services to the labour Centre’s

• Conduct UI audits at labour satellite offices and processing offices
• Monitor turnaround time for all processing sites
• Provide assistance on identified backlogs

Maintain close working relationship with relevant stakeholders

• Provide technical support to labour Centre’s as and when required
• Conduct in-house training on systems
• Liaise with labour Centre on daily basis
• Conduct Mall Activation (this is done to create awareness to our stakeholders
• It can be in a form of New Amendment, giving out of crucial information that will assist our stakeholders in the near future, also integration Programs that are run with other sections such as Employers Audits, Public Employment services and IES
• Taxi rank activation (issuing of pamphlets with types with different types of benefits to our stakeholders)
• Employer registration in the UI fund educate employers about the different types of benefits, Easy ways to register to the Fund, also encourage employers to use different platform to register and also to contribute to the Fund for his or her employees.
• Application process must be clearly explained to the client at all times
• Keeping of records, Production sheet or stats to be given to the supervisor at the end of each day for records keeping purpose or Audits purposes

Reason for leaving: Promotion

Helpdesk:

• Screening and issuing all relevant forms to the Client according clients’ Needs (UIF, PES, COIDA, Labour Relations)
• Requesting correct forms on behalf of the client from the employer
• Referring the clients to relevant Section
• Ensure that Batho Pele Principles is practiced when assisting Client at all times
• Verification or Confirmation of employment from the employer

(UI19 form, if completed correct, checking red flags if not fraudulent claim, what is on the internal system same as reflecting on the UI19 form, categories, Employers as per Risk from Low Risk, Medium to High Risk)

• Visually check that all information is appearing on the Employers Form (UI19)
• Check the correctness on all forms submitted by clients
• Applying Batho Pele Principles, Service Standard and every time when assisting a client
• Ensure that no alteration on the employers form if any request new form on-behalf of the customer or client
• Check all information if on the form against what was original submitted to the Fund if it does match
• Telephonically confirm with the employer if indeed employee in front did work for the company
• Capturing of application to the internal system
• I.D. must be produce by the client all other relevant document to capture the claim to the system at all times
• All claims taken must comply with Standard Operating Guide (S.O.G. latest Version) and also must not contravene the ACT UIA and COIDA
• Act as an mediator between client and the Employer in resolving none payment of salaries applying Basic Condition of Employment Act (BCEA)
• Assist employers on how to Register on the FUNDS UIF and COID
• Also worked seeks advise from OHS to assist employers to comply with COIDA
• Assist employers on how to complete and report I.O.D. Injuries On Duty
• Assist Client to capture claim on U-filling, advise on steps involved on how to capture a claim or payment form on U-filling
• Advise client with the process of claim and waiting period after a claim has been lodge

Reason for termination: Promotion