Volunteering
Siyabonga Nhlakanipho Mncube
Hotelier
Pietermaritzburg
Summary
I am a determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. I love the rooms division department because it pays close attention to guest satisfaction with respect to not just room cleanliness and up keep but also the general services that a guest is able to avail after having checked in. I am looking for position in hospitality industry focused on providing exceptional service. I am also a polished manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various departments. I have successful experience as manager for lodge and i would like to enhance more experience and more knowledge in the hospitality industy.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Front of House Manager
Ivory Eatery
11.2023 - 03.2024
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
Duty Manager
The Robberg Beach Lodge
10.2021 - 11.2023
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Actively participated in revenue management strategies by analyzing market trends and making informed pricing decisions based on demand patterns.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
Internship Student
Amakhala Game Reserve
04.2021 - 09.2021
- Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Strengthened analytical abilities by critically evaluating data and drawing meaningful conclusions from it.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Expanded industry knowledge by conducting research and attending relevant workshops or training sessions.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
- Established rapport with colleagues from diverse backgrounds, enhancing collaboration and teamwork efforts across departments.
- Supported company goals by actively participating in brainstorming sessions and providing valuable insights.
Education
Bachelor of Commerce - Hospitality Management
Stenden South Africa
Port Alfred, South Africa 04.2001 -
High School Diploma -
Howick High School
Howick, South Africa 04.2001 -
Skills
- Restaurant Operations
- Service prioritization
- Training and coaching
- POS system operations - Pilot System & GAAP system, Protel hotel software system, OPERA
- Service Coordination
- Culture Improvements
- Relationship Building
- Staff Supervision
- Complaint Handling
- Reservation Management
- Employee Scheduling
- Time Management
Certification
[Level 1 First Aid] Training - [2023]
Interests
Learning Languages
Travelling
Sports
Playing Rugby, Soccer & hockey Socializing with peers,
In my high school years i played 2nd Team for Rugby & Hockey and 1st team for Soccer.
I was also part of the mentorship commitee where we had a chance of socializing with school candidates from lower grades.
Timeline
Front of House Manager
Ivory Eatery
11.2023 - 03.2024
Duty Manager
The Robberg Beach Lodge
10.2021 - 11.2023
Internship Student
Amakhala Game Reserve
04.2021 - 09.2021
Bachelor of Commerce - Hospitality Management
Stenden South Africa
04.2001 -
High School Diploma -
Howick High School
04.2001 -
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