Siyabonga Innocent Mthiyane
Bussines Management
KwaDukuza,KZN
Summary
Dynamic Store Manager with a proven track record at Clicks Retailers SA, enhancing store profitability and customer satisfaction through expert retail inventory management and exceptional team development. Skilled in employee training and loss prevention, successfully boosted sales while minimizing shrinkage, demonstrating a strong blend of strategic planning and interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Clicks Retailers SA
02.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and
Education
Higher Certificate - Business Management
Boston City Calmpus
KwaDukuza, South Africa 04.2001 -
High School Diploma -
Qoqulwazi Secondary School
KwaDukuza, South Africa 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Loss prevention
Staff management
Cash management
Certification
Certified Business Manager (CBM) - The Association of Professionals in Business Management.
Timeline
Store Manager
Clicks Retailers SA
02.2007 - Current
Higher Certificate - Business Management
Boston City Calmpus
04.2001 -
High School Diploma -
Qoqulwazi Secondary School
04.2001 -