Siyabonga Brilliant Shangase

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Manage a team of 15 Brand Ambassadors, 3 Drivers and 2 Sound

Technicians.

• Plan brand activations for Off-Con, On-Con and Mainstream customers
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Achievement: Project managing 1 National Testing Campaign for Count Pushkin and 1 Regional Testing Campaign 1 for Drosty Hof.