Summary
Overview
Work History
Education
Skills
Software
Timeline
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Siyabonga Andrew Bashe

Siyabonga Andrew Bashe

Johannesburg,GP

Summary

I am skilled in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Educational Assistant

Department Of Education
02.2023 - 12.2023
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Participated in parent-teacher conferences to discuss student progress, address concerns, and develop strategies for academic success.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
  • Collaborated with fellow teachers to develop interdisciplinary units, promoting cross-curricular connections and deeper understanding of content.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.

Customer Support Advisor

Plan B Media
03.2019 - 08.2022
  • Providing introductory information to prospective and new customers
  • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  • Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
  • Letting patrons know about additional products or services that might benefit them
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns, when necessary
  • Troubleshooting common issues with products or services
  • Working with a team of CSRs and other departments to find appropriate solutions to problems

Education

Civil Engineering

Ikhala Public TVET College
Queenstown,South Africa
06.2026

High School Diploma -

Engcobo Village Senior Secondary School
Eastern Cape, South Africa
04.2001 -

Skills

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Software

Microsoft Office

Google Drive

Spreadsheets

Timeline

Educational Assistant

Department Of Education
02.2023 - 12.2023

Customer Support Advisor

Plan B Media
03.2019 - 08.2022

High School Diploma -

Engcobo Village Senior Secondary School
04.2001 -

Civil Engineering

Ikhala Public TVET College

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Siyabonga Andrew Bashe