I'm good with computers
Siyabonga Vilakazi
Tembisa,Gauteng
Summary
At Jabu's Sweet Creations, I excelled in customer service and time management, enhancing client loyalty and exceeding delivery deadlines. I supervised staff training and coordinated IT upgrades, significantly boosting productivity and operational efficiency. My leadership in HR functions and commitment to environmental awareness drove team performance and sustainable practices.
Overview
1
1
year of professional experience
23
23
years of post-secondary education
Work History
Admin & Delivery Person
Jabu' Sweet Creations
01.2024 - Current
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
- Adhered to all company policies and procedures while representing the organization professionally during deliveries.
- Demonstrated excellent time management skills, consistently meeting or exceeding delivery deadlines.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Observed packing operations to verify conformance to specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Education
National Senior Certificate -
HM High Density Academy
Tembisa, GP 05.2001 - Current
Skills
Environmental awareness
Professional Appearance
Self-motivation and discipline
Customer Service
Time management skills
Problem-Solving
Time Management
Software
Languages
English
Bilingual or Proficient (C2)
Interests
Computers
Music
Timeline
Admin & Delivery Person
Jabu' Sweet Creations
01.2024 - Current
National Senior Certificate -
HM High Density Academy
05.2001 - Current