Siyabonga Vilakazi

Admin & Delivery Person

Jabu' Sweet Creations

01.2024 - Current

Provided exceptional customer service during drop-offs, fostering loyalty among clients.
Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
Adhered to all company policies and procedures while representing the organization professionally during deliveries.
Demonstrated excellent time management skills, consistently meeting or exceeding delivery deadlines.
Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
Coordinated company events and meetings to foster teamwork and boost employee morale.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Observed packing operations to verify conformance to specifications.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Frequently inspected production area to verify proper equipment operation.