Reading
Siyabonga Roman
Boksburg,GP
Summary
Driven Field worker highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work History
Field Worker
Stats SA
Johannesburg, Gauteng
02.2022 - 04.2022
- Canvassed Location to sign individuals up for services.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Handled Number calls per day to address customer inquiries and concerns.
Hotel Intern
Protea Balalaika Hotel
Johannesburg, Gauteng
08.2021 - 01.2022
- Stored guest valuables in safe and individual boxes for security.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Monitored company inventory to keep stock levels and databases updated.
- Handled Number calls per day to address customer inquiries and concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Diploma - Tourism And Travel Management
Vaal University of Technology
Vanderbijlpark 02.2018 - 01.2022
Matric Certificate -
WINDMILL PARK SECOND SCHOOL
Boksburg 01.2012 - 12.2016
Skills
Heavy lifting
Physical stamina
Team Building
Tourism development
Public speaking
Decision-Making
Problem-solving skills
Self-Motivated
Excellent Communication
Written Communication
Planning and Coordination
Multitasking Abilities
Active Listening
Time management
Interests
Writing
Playing Soccer
Traveling
Timeline
Field Worker
Stats SA
02.2022 - 04.2022
Hotel Intern
Protea Balalaika Hotel
08.2021 - 01.2022
Diploma - Tourism And Travel Management
Vaal University of Technology
02.2018 - 01.2022
Matric Certificate -
WINDMILL PARK SECOND SCHOOL
01.2012 - 12.2016