Summary
Overview
Work History
Education
Skills
Interests
Timeline
Intern
Siyabonga Roman

Siyabonga Roman

Boksburg,GP

Summary

Driven Field worker highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

1
1
year of professional experience
9
9
years of post-secondary education

Work History

Field Worker

Stats SA
Johannesburg, Gauteng
02.2022 - 04.2022
  • Canvassed Location to sign individuals up for services.
  • Used coordination and planning skills to achieve results according to schedule.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Handled Number calls per day to address customer inquiries and concerns.

Hotel Intern

Protea Balalaika Hotel
Johannesburg, Gauteng
08.2021 - 01.2022
  • Stored guest valuables in safe and individual boxes for security.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Monitored company inventory to keep stock levels and databases updated.
  • Handled Number calls per day to address customer inquiries and concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

Diploma - Tourism And Travel Management

Vaal University of Technology
Vanderbijlpark
02.2018 - 01.2022

Matric Certificate -

WINDMILL PARK SECOND SCHOOL
Boksburg
01.2012 - 12.2016

Skills

    Heavy lifting

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Interests

Reading

Writing

Playing Soccer

Traveling

Timeline

Field Worker

Stats SA
02.2022 - 04.2022

Hotel Intern

Protea Balalaika Hotel
08.2021 - 01.2022

Diploma - Tourism And Travel Management

Vaal University of Technology
02.2018 - 01.2022

Matric Certificate -

WINDMILL PARK SECOND SCHOOL
01.2012 - 12.2016

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Siyabonga Roman