Siyabonga Nomaele
Rustenburg
Summary
Knowledgeable and dedicated young individual with experience in client relations and client engagement. Team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Salon Manager
Ous Kiddies Salon
10.2023 - Current
- Conducted regular staff meetings, informing team members of new salon services and policies.
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Promoted business through marketing initiatives and use of social media.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Increased client retention by implementing loyalty programs and offering tailored promotions.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Set sales targets for staff members that motivated them to reach their individual goals while benefiting the overall success of the salon.
Volunteer
Ous Nail And Beauty Bar
09.2022 - 09.2023
- Developed marketing material for the business
- Promoted staff engagement and team morale
- Assisted in client allocation and ushering
- Assisted with cashup and stock control
- Conducted surveys among service recipients to gauge satisfaction levels and identify areas needing improvement or expansion efforts.
- Provided administrative support to department leads to help organize events and fundraisers.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve business needs
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
Hospitality Team Member
Mocha Mammas
04.2020 - 02.2022
- Developed and maintained positive relationships with guests for satisfaction.
- Provided excellent customer service during events, promoting an enjoyable atmosphere for patrons
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments and serving customers
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Served customer needs through hosting and hospitality management
Promotional Brand Ambassador
Isilumko Staffing
01.2019 - 02.2019
- Greeted customers warmly and pleasantly answered inquiries.
- Promoted multiple brands concurrently while maintaining unique messaging for each campaign consistently.
- Maintained knowledge of current promotions and product features.
- Provided exceptional customer service during promotional events, addressing inquiries promptly and professionally.
- Boosted brand awareness by engaging with potential customers and presenting product benefits in an appealing manner.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Displayed exceptional knowledge of products and services, enhancing credibility when presenting to potential customers.
Education
High School Diploma -
HF TLOU HIGH SCHOOL
Rustenburg, South Africa12.2018
Skills
- Multitasking Abilities
- Effective Multitasking
- Guest Relations
- Staff Collaboration
- Decision-Making
- Product Promotion
- Relationship Building
- Time management abilities
- Compliance knowledge
- Cleanliness and sanitation
- Reliability
- Adaptability and Flexibility
Languages
English
Bilingual or Proficient (C2)
Setswana
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
References
Omphile Mpshe
Director
Ous Nail and Beauty Bar
079 024 3285
Mogale EM
Educator
HF Tlou
014 565 4036
Timeline
Salon Manager
Ous Kiddies Salon
10.2023 - Current
Volunteer
Ous Nail And Beauty Bar
09.2022 - 09.2023
Hospitality Team Member
Mocha Mammas
04.2020 - 02.2022
Promotional Brand Ambassador
Isilumko Staffing
01.2019 - 02.2019
High School Diploma -
HF TLOU HIGH SCHOOL
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