Siyabonga Ngozwana
IT Systems Engineer: Infrastructure
Cape Town
Summary
An organized Systems Engineer skilled in a multitude of products. Exposure to multiple systems has afforded the experience to easily adapt to the everchanging demands of businesses. Frequently involved in multiple projects and have commended for creative problem-solving and continuous improvement contributions. Throughout the IT career have constantly demonstrated strong aptitude for solutions designs and implementation. Well-versed in large-scale deployments.
Overview
20
20
years of professional experience
Work History
IT Systems Engineer: Infrastructure
AVI Limited
01.2022 - Current
- IT Services Microsoft systems, Project implementation and support, Providing SCCM Infrastructure support, design and project planning and implementation, Managing and maintaining IT systems infrastructure at VMware level for all sites, Managing and maintaining backup infrastructure running on Veeam, Managing and monitoring SCOM, which is our primary monitoring tool, Technical interpretation of business requirements and processes to align with system design, Patch management for desktop and server infrastructure, SCCM Infrastructure management, which is also the primary tool for OS deployments and Patching, Implemented and involved in multiple projects such as DNS migration project, Azure MFA implementation, SCOM upgrade and implementation, SCSM take over, ADManager, ADSelfservice MFA for device logon, SAP GUI 8 Rollout, Cireson upgrade, Windows server upgrade, VMWare upgrade
Senior Systems Engineer - SCCM
Dimension Data
01.2019 - 12.2021
- IT Services Microsoft systems to multiple clients, Analysing service and component availability, reliability, maintainability and serviceability, Providing SCCM Infrastructure support, design and project planning and implementation, Monitoring service delivery against service level agreements and maintaining records of relevant information, Managing configuration items (CIs) and related information, Monitoring service component capacity and initiating actions to resolve any shortfalls according to agreed procedures, Technical interpretation of business requirements and processes to align with system design, Using available tools & platforms to investigate and diagnose problems, collecting performance statistics and create reports, working with users, other staff and suppliers as appropriate, Building knowledge articles and disseminating them to junior team members, to increase first call resolution in the Operations Center, Escalation of unresolved incidents, Coordinating product requests and liaising with other team members and taking full ownership for managing the incident to resolution within the service level conditions, Proactively identifying opportunities for work optimization including opportunities for automation of work, Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
3rd Line Analyst - SCCM
Computacenter
01.2018 - 10.2019
- IT Services Microsoft systems, SCCM infrastructure solutions design and administration, Providing SCCM Infrastructure support, design and project planning and implementation, BAU support for SCCM infrastructure for various customers, SCCM SQL reporting, SCOM infrastructure administration for various customers, Technical interpretation of business requirements and processes to align with system design, Development and implementation of automation scripts, Performing daily health checks and configuration changes, Implementation of planned and unplanned changes, Mobile device management with Intune, Escalation point for Tier 2 engineers
Senior Systems Engineer
Bytes Systems Integration
01.2017 - 01.2018
- Troubleshoot, manage and resolve all Backend related calls, Do all Backend related administration, Ensure daily task lists are completed, including but not limited to server health checks, Windows patching, Monthly reporting, SCOM administrator, SCCM administrator, Infrastructure monitoring with SCOM, Configuration management with SCCM, Exchange 2013 management, Performing related work and ad-hoc duties as required, Working with Executives and Management to design and implement solutions as projects, Overtime and standby required, Traveling to and managing remote sites, Primary support for Back Office and servers, Installation and configuration, Project involvement, Ensuring that response times are kept within the parameters set in the SLA, Report status to management, Identifying problems and performing trend analysis, Engaging in formal and informal knowledge transfer
Systems Engineer (SCOM)
Shoprite Holdings
01.2016 - 08.2017
- IT Services Microsoft systems, SCOM administration management, Orchestrator administrator, Biztalk administrator, Adhoc project management, Provide expert guidance and solutions on Technical problems, DNS, Active Directory, GPO, Office 365 account mailbox, Planning and implementation of Microsoft Infrastructure Systems solutions deployments, Monitoring of on premise data centre, Azure and AWS cloud datacentres, Automation with Orchestrator, Designing and implementing custom monitoring and deployment solutions, Incident attendance and remediation within the SLA, Changes and release management - Microsoft applications and websites updates, Incident Management in accordance to SLA, Windows server Administration, Third level support
Systems Engineer
Shoprite Holdings
01.2011 - 12.2015
- Store Infrastructure Support, Project management, Provide expert guidance and solutions on Technical problems, DNS, Active Directory, Group Policies and DHCP, Exchange 2010 mailbox Administration, SCCM 2007 and 2012 support, Planning and implementation of Microsoft Infrastructure Systems solutions deployments, SCCM 2012 OS deployment, Overseeing the Store Infrastructure team daily tasks, 3rd Line systems support, Incident attendance and remediation within the SLA, Creating reports and knowledgebase, Infrastructure implementation, Automation of some daily tasks through VB scripting, HTA scripting for SCCM client and site management, Liaising with third party companies in managing and maintaining the store environment, Creating documentation and knowledgebase for solutions, Regularly communicate and share knowledge with the rest of the team, Systems OS image creation through Systems Development Life Cycle (SDLC) procedures, Identifying areas of continuous improvement in the application build and deployment technology stack, Knowledge of IIS, Incident Management in accordance to SLA, Solution deployment and maintenance through ITIL Change Management principles, Image development through ITSCM principles, Knowledge of Configuration Management, Management of the Company’s store infrastructure systems, Proving back and support to vendors who maintain the company’s store IT environment, Windows server Administration, Third level support for escalated incidents, Managing the company’s OS deployment environment
IT Administrator
DLA Cliffe Dekker Hofmeyr
01.2010 - 08.2011
- Providing support on Microsoft Windows Server 2003, 2008 environment, Providing support and management of the companies Windows Terminal servers, General user and pc management, Creating and managing user and machine policies, Managing Microsoft exchange servers, Managing and maintain user mailboxes, Infrastructure implementation, Application support, Office 2003, 2007 support, TCP/IP Network support, Working with CISCO Unified systems(VOIP) for Telephony management, Daily backups of systems and databases - Symantec Backup Exec, Daily checks and maintenance of most of the business functional servers, VMware knowledge and support, Dell SAN infrastructure support, Front end support on all levels and escalating to vendors where necessary, Application license management, Managing printers and print servers and escalating to vendors where necessary, Liaising with users and management on all service desk issues, Liaise with 3rd party vendors based on agreed upon SLA, Managing and supporting BES server and Blackberry phones, Routine research, analysis and problem diagnosis, Server patching, Antivirus health checks, Polycom setup for Video conferencing calls, Specialized support in 3rd party hardware installation and management, Supporting the company’s document management software system, Supporting the company’s financial software system, Supporting Dynatrack and Equitrac print management applications, Working with Windows XP - Windows 7 platform operating systems
Specialized Support Engineer
City of Cape Town
10.2008 - 02.2010
- Extensive knowledge and experience in applications such as Active Directory, NetIQ, Windows 2003 Server, Remote Desktop, System Management Services (SMS2003), Setting up and supporting routers, firewalls and wireless access points as well as different kinds of internet connections (ADSL, 3G and others), Setting up mobile devices: blackberry’s and windows mobile devices, Providing support for cell phone exchange mail and synchronization, Excellent people and telephone skills, Extensive support in setting up Wireless Connections/certificates, 3G, HSDPA, EDGE, ASDL, ISDN, RAC (Remote Access Connection) knowledge and experience, Liaising with users and management on all service desk issues, Closing completed calls once confirmation has been received from user that the problem has been resolved, Last level support to different directorates for over 55 applications e.g
- HRK(cash receipting program), E-natis, AutoCAD, ESRI applications(GIS), SAP, Control & Balancing, PALS, ETR.Net, DHIS, etc, Support and setting up of PDA’s, smart phones as well as applications such as Navigation software, Specialized support in 3rd party hardware installation and management
Front end engineer
City of Cape Town
03.2007 - 10.2008
- In-depth support for user’s throughout the City of Cape town, Setup of print queues and resolving printing issues in managed environment, Provide 1st, 2nd and 3rd line support for users throughout the City of Cape Town, Excellent people and telephone skills, Managing back-ups tapes
- (File recovery), Remote assistance support using Systems Management Server
- (SMS 2003), Monitoring status of call requests and following up with regard to speedy assistance, Liaising with users and management on all service desk issues, Resolving Unicenter AHD Help Desk calls, Have an overall understanding of AHD application (service desk call request system), In dept knowledge of the application environment in large (10000+ users) local government organization, Conversion of current PCs to new Microsoft managed environment using Remote Installation service
- (RIS), Providing support in new Microsoft Managed environment, Application skills: Microsoft applications, Remote assistance, Windows 98/NT/2000/XP OS skills, Microsoft server 2003: active directory
Technical support representative
Mweb
01.2006 - 11.2007
- Email support: setting up and troubleshooting email profiles, Connection support: setting up and managing connections, Wireless connectivity: setting up and managing multiple wireless connections and security, ADSL connection: setting up and securing a connection, and troubleshooting, VoIP setup and troubleshooting, Logging trends so that problems in a specific location are found promptly, Mac support on all OS versions
Volunteer Linux Installation for CT SLUG
Shuttleworth Foundation
02.2004 - 12.2005
- Installing terminals running on Linux servers. Setting up networks of about 30 PCs connected to one server, Maintaining the network and improving it where needed.
Education
Associate Cloud Engineer (currently Studying) - Information Technology
Torque IT
Cape Town, South AfricaVMware Certified Professional - Data Center Virtua - Information Technology
Torque IT
Cape Town, South Africa 04.2001 -
Microsoft Certified: Azure Fundamentals - Information Technology
Torque IT
Cape Town, South Africa05.2022
Microsoft Certified: Azure Solutions Architect Expert (Expired) - Information Technology
Torque IT
Cape Town, South Africa07.2022
MCTS: Administering and Deploying System Center 2012 Configuration Manager - Information Technology
Torque IT
Cape Town, South AfricaBTech: Information Systems - undefined
Cape Peninsula University of Technology
National Diploma Information Technology - undefined
Cape Peninsula University of Technology
MATRICULATION CERTIFICATE -
Ikwezi Technical Skill Centre
Skills
Exchange server and O365
undefinedLicence
code B
Alternative Number
0837434780
References
- Mr. Shahied Shabodien, Cliffe Dekker Hofmeyr, Manager, 021 483 6305
- Mr Gavin Visser, Shoprite Holdings, Team Leader, 021 980 4560
- Mr. Peter Guy, City of Cape Town, Manager, 021 400 2074
- Mr Hennie Stemmet, City of Cape Town, Team Leader, 021 930 8585
- Mr Leon Van Dyk, Mweb, Team manager, 021 596 8974
Timeline
IT Systems Engineer: Infrastructure
AVI Limited
01.2022 - Current
Senior Systems Engineer - SCCM
Dimension Data
01.2019 - 12.2021
3rd Line Analyst - SCCM
Computacenter
01.2018 - 10.2019
Senior Systems Engineer
Bytes Systems Integration
01.2017 - 01.2018
Systems Engineer (SCOM)
Shoprite Holdings
01.2016 - 08.2017
Systems Engineer
Shoprite Holdings
01.2011 - 12.2015
IT Administrator
DLA Cliffe Dekker Hofmeyr
01.2010 - 08.2011
Specialized Support Engineer
City of Cape Town
10.2008 - 02.2010
Front end engineer
City of Cape Town
03.2007 - 10.2008
Technical support representative
Mweb
01.2006 - 11.2007
Volunteer Linux Installation for CT SLUG
Shuttleworth Foundation
02.2004 - 12.2005
VMware Certified Professional - Data Center Virtua - Information Technology
Torque IT
04.2001 -
Associate Cloud Engineer (currently Studying) - Information Technology
Torque IT
Microsoft Certified: Azure Fundamentals - Information Technology
Torque IT
Microsoft Certified: Azure Solutions Architect Expert (Expired) - Information Technology
Torque IT
MCTS: Administering and Deploying System Center 2012 Configuration Manager - Information Technology
Torque IT
BTech: Information Systems - undefined
Cape Peninsula University of Technology
National Diploma Information Technology - undefined
Cape Peninsula University of Technology
MATRICULATION CERTIFICATE -
Ikwezi Technical Skill Centre
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