SIYABONGA MLUMISO
Kariega
Summary
Results-driven IT professional with extensive experience at DHET - Eastcape Midlands College, specializing in server management and team collaboration. Proven expertise in Apple Mac technical support and telecommunications, leading to enhanced IT security and improved end-user satisfaction. Recognized for strong problem-solving abilities and effective communication, consistently driving technological advancements and optimizing IT asset management.
Overview
9
9
years of professional experience
Work History
Senior IT Support Technician
DHET - Eastcape Midlands College
01.2023 - Current
- Manage user accounts, support Apple products, perform backups, and ensure the availability of key services
- Develop and enforce IT service desk policies
- Oversee network cabling, manage telephone systems, and maintain IT security products
- Verify and update patches for application performance
- Configure and troubleshoot mainframe applications, computers, printers, and phones
- Provide support for installation and upgrades as needed
- Plan and maintain secure, reliable computer-based information systems
- Ensure data integrity and security within management systems
- Monitor servers, switches, and technology security
- Conduct regular health checks on network devices
- Set up, maintain, and securely dispose of hardware and software
- Manage software licensing, upgrades, and procurement with vendors
- Liaise with vendors on license renewals and software updates
- Facilitate ICT training and support IT projects
- Assist in implementing IT-related projects and tasks
- Effectively oversee human, financial, and other resources
- Optimize resource allocation to meet departmental goals
ICT Desktop Support Technician
ITTHYNK PTY LTD
01.2019 - 01.2023
- Company Overview: BASED AT GEMS
- Managed Service Desk and Desktop Support, including user account creation, IT support for Apple Mac products, and desktop setup
- Provided technical support for computer, printer, and telephone setups and repairs
- Oversaw installation, configuration, and upgrades of telephone and network systems
- Maintained and improved computer-based information systems, ensuring data integrity and security
- Administered servers and ensured technology security measures
- Coordinated software licensing, upgrades, and procurement
- Provided ICT training and support for IT-related projects
- Managed human, financial, and other resources effectively
- BASED AT GEMS
- Technical Skills: Server administration and security, Network administration, Desktop support, Apple Mac support, Telephone system support, IT security, Data backup and recovery, ICT asset management
- Soft Skills: Excellent problem-solving and technical skills, Strong communication and interpersonal skills, Ability to work effectively in a team and manage resources
ICT Intern
BUFFALO CITY FET COLLEGE
01.2016 - 01.2017
- Company Overview: (INTERNSHIP)
- Receive and respond to telephonic queries
- Receive and respond to email queries
- Setup work station for staff (Setup computers and connect them to printers and other network devices)
- Train users and staff to use various equipment
- Troubleshoot and resolve hardware and software issues
- Create new user account and manage existing one
- Configure emails and resolve issues
- Configure network scan pin for each staff
- Create and manage photocopier pin code for each staff
- Setting up and installing printers
- Setting up and installing data Projectors
- Reload school computers in computer venues
- Backup student work and examination data
- Troubleshoot and resolve network issues
- Coordinate installation of network devices
- Compile monthly report for line managers
- Complete logs of repair and fixes
- (INTERNSHIP)
Education
Secondary School - Xhosa, English, Mathematics, Geography, Life Sciences, Life Orientation, and Tourism
Amazi Senior Secondary School
01.2015
Tertiary School - Support Services, System Software, Information Systems and Communication Networks
Walter Sisulu University
01.2010
Skills
- Server Management Expertise
- Network Management
- End-User Support Services
- Apple Mac Technical Assistance
- Telecommunications Support
- Information Technology Security
- Backup and Recovery Solutions
- Information Technology Asset Management
- Strong Problem-Solving Skills
- Effective Communication Skills
- Team Collaboration
References
- Thandi Gqokonqana, 081 057 7387/043 721 2951, Office Manager
- Zukisa Tywala, 083 433 7916/043 704 9200, IT Technician
- Bianca Roberts, 067 774 2707, First Education Specialist- Open Learning
Languages
- Xhosa
- English
Personal Information
- Health Status: Physically Disabled
- Title: Senior IT Support Technician
- Date of Birth: 03/19/91
- Nationality: South African
- Driving License: C1
- Marital Status: Single
Languages
Xhosa
First Language
English
Advanced (C1)
C1
Timeline
Senior IT Support Technician
DHET - Eastcape Midlands College
01.2023 - Current
ICT Desktop Support Technician
ITTHYNK PTY LTD
01.2019 - 01.2023
ICT Intern
BUFFALO CITY FET COLLEGE
01.2016 - 01.2017
Secondary School - Xhosa, English, Mathematics, Geography, Life Sciences, Life Orientation, and Tourism
Amazi Senior Secondary School
Tertiary School - Support Services, System Software, Information Systems and Communication Networks
Walter Sisulu University
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