Open To Work
Siyabonga Mhlongo
Johannesburg
Summary
Seasoned Barista/Shift Manager/Waiter with a decade of expertise in driving restaurant efficiency and profitability, adept at staff training and customer satisfaction enhancement, eager to bring a 92% sales boost through upselling to your esteemed dining team.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Lead Barista
Seattle Coffee Company
Johannesburg Sandton
10.2024 - Current
- Managed daily coffee operations and ensured quality standards were met.
- Trained and mentored new baristas in beverage preparation techniques.
- Maintained equipment by performing routine cleaning and minor repairs.
- Assisted customers with menu selections and provided exceptional service.
- Developed seasonal drink recipes to enhance customer experience.
- Oversaw inventory management and ordered supplies as needed.
- Created a positive team environment through effective communication and support.
- Enforced health and safety regulations to ensure a safe workspace.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Guest Experience Manager
Mcdonalds
Johannesburg
12.2021 - 09.2024
- Greet customers and ask about the quality of service they are receiving.
- Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
- Ensure customer satisfaction with service quality checks.
- Enhance operational efficiency with rigorous monitoring.
- Manage proper wrapping, weighing, and distribution.
- Oversee accurate currency counting and verification.
- Managed guest relations to enhance overall satisfaction and loyalty.
Shift Leader
Mcdonalds
Johannesburg
12.2018 - 12.2021
- Supervised team members during peak hours for efficient service delivery.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels to ensure product availability throughout shifts.
- Coordinated shift schedules to optimize workforce coverage and workflow efficiency.
- Enforced food safety standards and cleanliness protocols in the kitchen area.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular equipment checks to ensure proper functioning and safety compliance.
- Assisted management in implementing promotional campaigns to boost sales performance.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Barista
Mcafe
Johannesburg
12.2015 - 12.2018
- Assisted Manager in maintaining an efficient, professional, safe, and profitable operation in compliance with company standards.
- Crafted and served specialty coffee drinks and teas, effectively upselling complementary pastries and cookies.
- Ensured a safe, professional environment to drive customer satisfaction.
- Boosted sales by upselling pastries with beverage orders.
- Supported efficient, profitable operations by adhering to standards.
- Prepared and served specialty beverages to enhance customer experience.
- Maintained cleanliness and organization of the work area and equipment.
- Managed inventory by restocking supplies and monitoring product levels.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Handled customer feedback to improve service quality and experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Server
Trump towers
Johannesburg
12.2014 - 12.2015
- Expertly enhanced daily wine sales by over 9% above restaurant average through strategic promotion and expert pairing knowledge, consistently achieving over R3000 in sales.
- Boosted wine sales by 9% above restaurant average.
- Skilled in wine pairing with entrées for promotion.
- Expert in promoting wine selections to patrons.
- Managed customer inquiries and resolved issues promptly to enhance experience.
Server
Raddison Blue
Johannesburg
12.2013 - 12.2014
- Rapidly advanced from busboy to server in just 3 months, showcasing outstanding performance.
- Delivered exemplary service by courteously greeting guests, accurately taking orders, and offering expert recommendations, achieving a 90%+ customer satisfaction rate.
- Achieved 90%+ customer satisfaction rating.
- Excelled in greeting and courteous service.
- Took orders and gave sophisticated recommendations.
- Provided excellent customer service in fast-paced dining environment.
- Took customer orders and ensured accurate delivery of food and beverages.
- Managed customer inquiries and resolved issues promptly to enhance experience.
Education
BLS Certificate -
CME University
JohannesburgHigher National Certificate - Customer Service Management
American Hotel and Lodging Institution
JohannesburgMatric - English Language And Literature
Mahlasedi High School
Johannesburg 01.2009 - 12.2013
High school Diploma -
Education Alive School
Skills
- Critical Thinking and Problem Solving
- Teamwork
- Fast Learner
- Adaptability
- Pressure
- Communication Skills
- Time Management
- Ability to Multitask
- Customer Service
- Injury Prevention
- Cleanliness
- Management Process
- Food Safety
- Customer Satisfaction
- Sales
- Reservations
- Upselling
- Performance Management
- Latte Art
Hobbies and Interests
- Blogging
- Giving Speeches
- Hosting Parties and Events
- Acting
- Improvisation
- Debating
- Singing
- Networking
- Storytelling
- Social Media
References
References available upon request.
Languages
- Zulu
- Xhosa
- Ndebele
- French
- English
- Zulu
- Xhosa
- Ndebele
- French
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
R45000/yr - R200000/yrTimeline
Lead Barista
Seattle Coffee Company
10.2024 - Current
Guest Experience Manager
Mcdonalds
12.2021 - 09.2024
Shift Leader
Mcdonalds
12.2018 - 12.2021
Barista
Mcafe
12.2015 - 12.2018
Server
Trump towers
12.2014 - 12.2015
Server
Raddison Blue
12.2013 - 12.2014
Matric - English Language And Literature
Mahlasedi High School
01.2009 - 12.2013
BLS Certificate -
CME University
Higher National Certificate - Customer Service Management
American Hotel and Lodging Institution
High school Diploma -
Education Alive School