Siyabonga Manyoni

Results-oriented and detail-driven professional with a Bachelor of Commerce in Information Management, and strong expertise in data analysis, business intelligence (BI), and technical support. Proficient in developing and automating BI dashboards, enhancing reporting accuracy, and improving sales footprint planning efficiency by 15%. Adept at leveraging data to support strategic decision-making, streamline processes, and drive operational efficiency. Experienced in conducting comprehensive sales, distribution, and market data analysis to enable accurate forecasting and optimize resource allocation, contributing to a 10% growth in territory sales performance. Demonstrated success in managing order processing, risk reporting, and customer service operations, ensuring data integrity, regulatory compliance, and timely resolution of service-related issues. Proven ability to collaborate with cross-functional teams, apply critical problem-solving skills, and deliver results in fast-paced, dynamic environments. Skilled in utilizing data visualization tools and techniques to deliver actionable insights, support strategic planning, and enhance executive reporting. Led multiple data-driven projects focused on improving business performance through trend analysis, real-time reporting, and automation. Known for strong client engagement, attention to detail, and a commitment to continuous improvement. Technical proficiency includes SQL, Excel, Power BI, and CRM platforms. Experienced professional with a proven track record in leading cross-functional teams, optimizing operational workflows, and implementing data-driven strategies that enhance efficiency and drive revenue growth.

•Business Intelligence Professional Certificate - Gained practical skills in data analysis, visualization, and reporting using tools like Power BI and SQL to support
business decision-making.
•IT Automation with Python Certificate - Learned to automate common IT tasks using Python, including scripting, system management, and API
integration.
•Cybersecurity Professional Certificate - Built foundational knowledge in cybersecurity, covering threat detection, network security, encryption, and
ethical hacking.

•Data Analytics Professional Certificate - An industry-recognized program designed to developed practical skills in data preparation, analysis, visualization, and business decision support, applying analytical thinking and problem-solving to real-world datasets.

•IT Support Professional Certificate - An industry-recognized designed to Acquired hands-on expertise in technical troubleshooting, operating systems, networking, security, and customer support, combined with strong communication and problem-solving skills.

•Project Management Certificate - foundational project management skills to plan, execute and oversee projects effectively. Include project planning and execution, Agile and Scrum methodologies, stakeholder management, risk management, team leadership and collaboration, and quality assurance.