Siyabonga Malepe

Client: Vodacom.

- Mobile/Web defect management: Log, edit, and close issues/defects found from testing (both market testing and internal testing).

- Liaise with business stakeholders to elicit requirements for the Vodacom Business App/Web.

Analyze change requirements, and document required changes.

- Host team meetings to create technical solutions for the changes required.

- Liaise with other technical SMEs, and architects, to refine and sign off on the new solution.

- Test the changes made after deployments, and document the successful results.

- Editing and running SQL scripts, and documenting the changes.

- Add and manage requirements documents detailing the different changes to the user system.

- Presenting changes made to the system to affected stakeholders.

- I work closely with Product Owners, UX Designers, an Automation Tester, and Systems Architects to formulate, detail, and plan for solutions (on Vodacom's Converged Portal) in line with ICASA regulations and/or Vodacom's strategic planning.

- Working in an Agile environment, the work also includes liaising with the support team on investigating and generating reports based on logged maintenance items (which are incidents logged by Vodacom customers on the Converged Portal).

- Requirements elicitation, analysis, review, and documentation.

- Review and analyze customer queries on Vodacom's Converged Portal, and then provide feedback.

- Solution formulation, evaluation, and testing/review.

- Host JAD sessions with downstream stakeholders for system integration discussions.

- Creating and managing Vitality BRD (Business Requirements Documents) templates.

Mobile/Web testing and recording results.

- Managing requirements for the Vitality Servicing Portal: tasked with managing the revamp of a legacy system used by call center agents to assist Vitality members with their Vitality-related queries.

- Eliciting requirements from business and technical stakeholders, documenting the requirements, and performing solution verification and validation after various deployments.

- Creating/managing Vitality BRD (Business Requirements Documents) templates.

- Mobile/Web testing and recording results.

- Editing Vitality Partner BRDs ready for review and sign-off.

Markets: Australia, Thailand, Philippines, China (Hong Kong).

- Worked as a BA for the team that deals with the VSL (an orchestration layer between internal services and external partner systems).

- Tasked with creating and managing technical specification documents in accordance with client and partner requirements.

- Testing/Amending Web Services.

- Verify data through database scripts.

Part 1 [Client: Centurion Arts Festival].

- Act as a project manager overseeing the revamp of the Centurion Arts Festival registration website.

- Prepared reports summarizing project progress and results for management review.

- Maintained accurate records of all required project tasks performed throughout the internship, project period.

- Assisted with event planning, support, and execution of virtual and in-person engagements with stakeholders.

Part 2 [Sponsor: Epi-Use]

- Create and carry out test strategies.

- Research mobile automation testing, and present findings.

- Learn about a real-life case study, and present the solution to stakeholders.