SIYABONGA DLAMINI
Johannesburg
Summary
Developed strong communication and problem-solving skills in retail environment, excelling in customer interaction and product recommendation. Focused on transitioning into new field, leveraging skills in sales and customer service. Aiming to bring customer-centric approach and product knowledge to new professional challenge.
Overview
10
10
years of professional experience
26
26
years of post-secondary education
Work History
Healthcare Customer Service Representative
Bonitas Medical Aid
10.2024 - 12.2025
- Selling Medical Aid. Activate new members for Bonitas Medical Fund. Mobilise and recruit Mine-workers to sign up
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Clerk
Myeza Funerals
06.2016 - 12.2016
- Communicated with clients via telephone or e-mail, developed good oral and written communication skills
- Captured all relevant information on database
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
Education
NCV level 4 - Office Administration, Office Practice, Business Practice, Office Data Processing (ODP)
New Venture Creation
Port Shepstone, South Africa 04.2016 - Current
Call Centre Training - undefined
Southampton City College
Security Officer Certificate - Certificate Skill Development
Blacken
Olifantsfontein, South Africa03-2019
Skills Development
Mzansi Security & Training
Port Shepstone, South Africa 04.2001 -
Skills
Written communication skills
Phone and email etiquette
Work quality evaluation
Verbal communication skills
Stress tolerance
Patient confidentiality
Policy adherence
Strong interpersonal skills
Customer service
Problem-solving
Quality assurance
Team collaboration
Contacts
- 081 758 8924
- 079 329 3902
Personal Information
Driving License: Code 10
Roles
- Communicated with clients via telephone or e-mail, developed good oral and written communication skills.
- Captured all relevant information on database.
- Providing excellent sales and servicing skills.
- Providing customer with unforgettable shopping experience.
Timeline
Healthcare Customer Service Representative
Bonitas Medical Aid
10.2024 - 12.2025
Administrative Clerk
Myeza Funerals
06.2016 - 12.2016
NCV level 4 - Office Administration, Office Practice, Business Practice, Office Data Processing (ODP)
New Venture Creation
04.2016 - Current
Skills Development
Mzansi Security & Training
04.2001 -
Call Centre Training - undefined
Southampton City College
Security Officer Certificate - Certificate Skill Development
Blacken
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