Siyabonga Buthelezi
Technical Customer Service Consultant
Summary
Committed and Professional,detail-oriented Support Consultant with 5+ years experience with handling confidential tasks with exceptional customer service in a fast-paced environments and offering keen attention to details and strong decision-making skills,Self-Motivated and ethical and with ability to work well independently or team environment,Hardworking employee enthusiastic about learning new fields inside and out. Offers strong administrative and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Language
Work History
Client Support and Services Consultant
Afrihost (Pty) Ltd
03.2013 - Current
- Assisting customers with signups through Afrihost website
- Troubleshoot customers mail related queries on our shared Linux Servers
- Troubleshoot Router Settings / ADSL / FTTH related Queries
- Troubleshoot Wi-Fi and Network related queries
- Assist with email access and setup
- Assisting with domain management (transfers and domain registrations)
- Assist customers with DNS Administration
- Assist customers with basic web site queries related to Html /Apache/PHP language
- Assist to log IDC access to clients requesting to visit our Data Center
- Assist with 2nd level escalations of Self-Managed / Managed cloud servers
- Assist with migration of DB/cpMove File restoration
- Assist with LTE Mobile service
- Assisting customers to navigate our hosting control panel
- Assist clients with domain accounts management on our Linux VISP/Managed Servers
- Assist with completing failed API task on our shared environment
Advanced FTTH Client Support and Services Consultant
CELLC (Pty) Ltd
10.2018 - 12.2019
- Assisting customers with escalated 1st Level queries
- Assist with Mail Related Problems (outgoing smtp)
- Troubleshoot and setup Router Settings PPPoE/DHCP,FTTH related queries
- Assist with escalated faults reported on ISP portals
- Assist with Logging Fibre Line faults on multiple ISP Portals
- Assist with follow up on FTTH Fibre Line orders
- Providing a quick turnaround time on escalated queries
- Assist to activate and suspension of PPPoE users
Education
John Orr Technical School
04.2001 - 2002.04
Cpanel Certification
Skills
Time Management and dead line driven
undefinedHealth Status
Good
Smoker
No
Criminal Record
None
Driver License
Code 10
C1
Personal Information
- ID Number: 8204215683087
- Date of Birth: 04/21/82
- Gender: Male
- Nationality: South African
- Marital Status: Single
Physical Address
63 Berg Street, Rosettenville, Johannesburg
Timeline
Advanced FTTH Client Support and Services Consultant
CELLC (Pty) Ltd
10.2018 - 12.2019
Client Support and Services Consultant
Afrihost (Pty) Ltd
03.2013 - Current
John Orr Technical School
04.2001 - 2002.04
Cpanel Certification
Similar Profiles
RU-YU WANGRU-YU WANG
Berry Picker at PtyBerry Picker at Pty
Mavhungu Prince MatshemaMavhungu Prince Matshema
Client Service Consultant at AfrihostClient Service Consultant at Afrihost
Lindelani NdalaLindelani Ndala
Billing Consultant at AfrihostBilling Consultant at Afrihost
Sophy Vuyelwa AllahSophy Vuyelwa Allah
Client Care and Client Services Consultant at NAClient Care and Client Services Consultant at NA
Liliana PereiraLiliana Pereira
IT Services Support Specialist and Client Services at Grace Senior Companion CareIT Services Support Specialist and Client Services at Grace Senior Companion Care